Residents of administrated complexes ignored.

Item: Nu'Dor Properties
Rating: 1
Author: Lorraine J

This company is the management company for our complex.

When sending e-mails to them they ignore these, One does not receive an acknowledgement of receipt, or reference number. Not even an auto-responder.

last year we lodged a complaint. We send e-mails from 2023-08-17. Not receiving any feedback only then to receive an e-mail on 2023-10-06 telling us to go to CSOS. On 2023 -11- 09 i was informed that feedback would be provided to me regarding a request the following week, Now, 3 months later, I still did not receive the information.

I sent an e-mail in 2023-02-20. 72 hours later and I received no response.

I get that the members of the board of trustees may not be able to attend to the e-mails as speedily as one would expect, but one would expect that the management company would respond to e-mails.

Helpful (0)

Replies (106)

Nu'Dor Properties's replyOfficial

24 May 2024, 07:35

Dear Lorraine, I'm getting my instructions from the Trustees as you have CC'ed them in your emails. I will discuss the process with you in person. Hopefully we can come to a conclusion.

Best regards,

Nu'Dor Properties's reply24 May 2024, 07:35

Official

Dear Lorraine, I'm getting my instructions from the Trustees as you have CC'ed them in your emails. I will discuss the process with you in person. Hopefully we can come to a conclusion.

Best regards,

Lorraine J's updateReviewer Update

26 Jun 2024, 14:01

Good day, as the e-mail is directed to you and the Trustees cc'ed, I expect your reply unless the Trustees rep**** and copied you in the reply.
It is now a month later and you did not yet "discuss the process" with me in person.

Lorraine J's update26 Jun 2024, 14:01

Reviewer Update