Below Par Service!

<p>My wife, Gugu Masilela, took our Ford Focus 1.8SI in for repairs at Numbi Auto White River on Wednesday the 17th of August 2016. She thoroughly explained to Mr Philmon in the service department the main reason for repairs; the car idles erratically when on idle and has a tendency to do so at a robot or stop street eventually the car switches off. <br />After poor communication from Numbi Auto, on Friday the 19th Aug 2016 they reported that the car has been repaired (for an amount of R3 209.72 incl) and that it was ready for collection. <br />However, the car continues to idle erratically and still switches off as before. My wife took it back in again on Monday the 22nd Aug 2016 and explained to them that the problem persists. She was told that the left engine mount was replaced, she then left the car for further inspection since the main problem had not been dealt with. She was also told that the car wouldn't be priority due to highly congested bookings. <br />Again there was poor communication from Numbi Auto regarding the matter and they reported that the problem has been resolved on Friday the 26th of Aug 2016 (almost a week!). <br />The problem still persists! They have repaired something else other than that which was requested! We were taken for a ride! I feel that they undermined my wife!<br />I demand that Numbi Auto resolves this issue as matter of urgency; else they must refund me since the car hasn't been repaired! This is very poor service from Ford!</p>