Unauthorized Debit order

Item: NuPay a division of Altron
Rating: 1
Author: Cecil T

I have been asking you to ****en cancel the debit order since October and i even signed your ****en cancelation letter and sent it to you but you keep debiting every ****en month since October, I hope you wont ****en debit tomorrow cause I'm sick and tired of emailing you ****en guys and not responding to me.

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Replies (53)

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Replies (53)

NuPay a division of Altron's replyOfficial

27 Feb 2026, 06:07

Good day Cecil,

We are sorry to hear about your experience and for any inconvenience caused. Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team

Best regards,

NuPay a division of Altron's reply27 Feb 2026, 06:07

Official

Good day Cecil,

We are sorry to hear about your experience and for any inconvenience caused. Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team

Best regards,