Bad service and *****

On the 26/07/2025 i bought daily lotto tickets for R45 at Spar in Doonside Kingsburgh Amanzimtoti, on the 27th I went to Pick n Pay to check the tickets but the machine couldn't scan them so I left went home. On the 30th July went to Pick n Pay again to check the tickets only to be told that the tickets was paid on the 28th which i didn't get the money. 3 weeks ago i had called the Ithuba customer service the gentleman told me to send an email and attach the tickets waited but didn't get a response then I called again the same guy told me he escalates it but after a week still no response yesterday i did a follow-up on the same email still no response. I want to know what is happening because I had used my hard earned money to play and when i won am being ******. The email address i had used is solomzij43@gmail.com.

I am very disappointed because I have been playing the game since it was launched and have never experience such nonsense please i need answers asap.

Regards,