SJ
Solomzi J
Active since Sep 2021
11
Reviews
0
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Reviews
11 reviews2 months ago
I would like to say ...
I would like to say thank you to Lee Roy for a wonderful service and for going beyond his working hours to help me...thank you my brother
0 replies
4 months ago
************** because of skin colour: worst electricity company in Pretoria
It all started on the 12th of December 2025 when our services were disconnected because we didn't pay the R345 for reconnection fee which we did after sending proof of payment then I got a message that our agent said they must not reconnect our service because we owe rent mind you we had made an arrangement with the agent which was accepted. The same day they reconnect our service after 3 hours after the agent called them to say it was a misunderstanding but now they have disconnected our meter number we can't buy electricity even though we don't awe them...I agree with most of black costumers they treat us like we not educated their Afrikaans females they don't know how to communicate they always rude even though they at fault. I had to walk 5 kms at night to go buy electricity because I can't buy it from a bank app as I normally do...if this is not fixed by tomorrow 13 December 2025 they will hear from my lawyer because I believe this is ************** and we treated like this because we are black. They always robe us with meter readings because we can't read them...this is thee worst electricity company in Pretoria.
0 replies
7 months ago
Bad service and *****
On the 26/07/2025 i bought daily lotto tickets for R45 at Spar in Doonside Kingsburgh Amanzimtoti, on the 27th I went to Pick n Pay to check the tickets but the machine couldn't scan them so I left went home. On the 30th July went to Pick n Pay again to check the tickets only to be told that the tickets was paid on the 28th which i didn't get the money. 3 weeks ago i had called the Ithuba customer service the gentleman told me to send an email and attach the tickets waited but didn't get a response then I called again the same guy told me he escalates it but after a week still no response yesterday i did a follow-up on the same email still no response. I want to know what is happening because I had used my hard earned money to play and when i won am being ******. The email address i had used is solomzij43@gmail.com. I am very disappointed because I have been playing the game since it was launched and have never experience such nonsense please i need answers asap. Regards,
0 replies
17 months ago
Bad Customer Service and *********** staff (Tax Refund)
Hi my name is Solomzi J Tsimane my tax reference number is 2832843144. I've been due to get my tax refund which i started 3 months ago every time after 21 days when i call the call centre am being told that i need to do something my documents needs to be fixed which i find to be unfair as i fix everything then next time it's something else, last week i called again to do a follow-up only to be told that i need to fix my ďetails. My problem is the *********** staff who tell you that everything is fine i will get my refund within 21 working days only to be told i need to fix my ďetails this is so wrong because i feel like I'll have to wait until next year to get my tax refund but they take tax every month. I really need your help because the call centre staff doesn't know how to help me.
0 replies
18 months ago
****ED AS A ****!!!
I'm so ****ed it's even funny...my service has been suspended even when i have made a payment am been told owe them R539 which understand where do they get that amount because my account is up to date even when i pay on the 15 of each month and i have pop which i had sent on whatsapp since i was experiencing problems with my emails. Today they suspended my account again i have sent pop on whatsapp and even called their support team to explain..the lady i spoke to was so rude didn't even finish my call. Metrofibre is going to loose clients due to unprofessional staff who treat people according to their race...i need my service to be reactivated because i paid my account i have all the proof to show. Next month am moving to another fiber company am tired of this bull**** just because am black they treat me like an ass am not going to accept such treatment i deserve better.
0 replies
20 months ago
Please Don't Use Tyme Bank it's a USELESS BANK WITH CALL CENTRE WHO ARE UNPROFESSIONAL
I have had the worst treatment from Tyme Bank and i don't recommend anyone to use it. On the 19th August 2024 i called the customer care i wanted to get a bank statement with my address on the statement as i had to send it SARS the gentleman i spoke to said i will get a statement with my address in 3 days which was supposed to be on the 21st August then come the day nothing, i called again this time i was assisted by an arrogant lady who told me i will get my statement 1st of September but said i must call in again on to get an update. On the 2nd of September i called to check i was assisted by Lesego who said i must send an utility bill with my address and gave me a case number (G243487) it will take 24hrs so that they can update my address which i did send the following day, today i call to confirm if they have received my email the lady who i spoke to is telling me it will updated in 7 days which was unfair because it looks like the call centre staff doesn't know how long it takes for an address to be verified. I asked the lady to transfer me to their supervisor but i waited 20 minutes no one picked the phone. My adviser to South Africans PLEASE DON'T USE TYME BANK IS USELESS BANK WITH CALL CENTRE AGENTS WHO DOESN'T KNOW HOW TO TREAT CLIENTS. I WILL NEVER ADVISE ANYONE TO USE IT. NOT A HAPPY CLIENT. Regards,
53 replies
21 months ago
BAD BILLING SERVICE!!!
I activated my showmax in april every month it's a struggle for them to deduct from my bank account yesterday i updated my payment account they didn't deduct now they have suspended my account which is so annoying and unprofessional. I wouldn't recommend showmax to my friends and family as i believe they offer poor service. Yesterday when i try to make the payment it went through but the amount was R0.00🤔 including bank charges which made me mad now my account is suspended
58 replies
27 months ago
BAD/POOR SERVICE & RUDE FINANCE AGENTS
MetroFibre finance team really demonstrated that they don't care about their customers. I've been waiting for my refund for more than a year now 01/02/2023 as it was an agreement from Customer Care Agent Sibonisile Sithole. On the 1st of February 2023 i moved to another apartment in the same complex and i completed the change of address form paid my billing on the 25/01/2023 for February 2023 but from the 1st of February i didn't have service until the 14/02/2023 the person who was helping me with connection from the 1st of February was Sibonisile Sithole and my service was restored on the 14/02/2023 i asked the agent to help me get a refund for the days i didn't have service which she did but no response from finance on the 15/02/2023 i sent a follow-up email and got a ticket reference number: 57836 which until today 26/01/2023 has not been resolved. I was promised that it would be refunded or credited back for the days i didn't have service , but nothing has come forth. Today, I tried to make follow up on the matter and I have spend a lot of money on airtime trying to get assistance and got a very bad service from 3 call centre agents, Tebogo, Cassie and Marieta. Two of them drop call on me, and Tebogo promised me that she has escalated the matter to the management and that she would call me back before the end of business day, but she did not. All I'm asking is my refund to be paid back into my account. If MetroFibre can suspend your account immediately due to non-payment/ monthly subscription, what is so difficult for them to refund me immediately if they have acknowledged that I didn't have service for 14 days. On the 24/01/2023 my service was suspended due to non-payment of my monthly subscription but i had made an arrangement for this payment to be paid on the 28th of January 2023 got a ticket reference number 152429 and yesterday i called Marietta (who was rude)to ask why my service was suspended she told by management to suspend my service and promised to call me back which am still waiting until now. I'm working from home and this has affected my job as i have 2 day that i didn't work and my kids are using internet access to their homework. Guys i need my service to be reactivated so that i can work and pay my bills and for the finance team to resolve my ticket reference number: 57836 It's been a year now but you are quick to suspend my service, if they can look into my account I've been paying my account every month and on time i don't deserve such treatment. Today i was on the call for 24mins waiting to speak to the finance team no response only spoke to Rita Van Niekerk who said she will request the finance team to call me back which am still waiting till now. My reference number is: SOL196
290 replies
29 months ago
BAD SERVICE AND RUDE STAFF
On the 1st of February 2023 i moved from apartment A11 to K1 same complex i did change of address as required but i was told it was not done correctly, then i sent another change of address now is the 2nd of February my account is paid in full but no service then there was this lady from support service Sibonisile Sithole who took my query and help me but unfortunately i had to stay 14 days without internet but my account was paid in full. In that 14 days without internet technicians came to my place to fix it but nothing happened had no service then it happened 14 February my service was restored then i ask the lady if i will be refunded for the days that i didn't have service the answer was yes she will send a report to finance for credit for the days i didn't have service. March, until now 22 November the query has not been resolved instead they suspected my service even though i had sent an email tp request for an extension to pay my outstanding balance because in September a lady from finance by the name.of "Tebogo" said my account is being investigated i shouldn't pay for the month until the query is resolved hence my account is in arrears. Fast forward on the 6th of November 2023 i sent an email to finance asking for an update regarding my query i was given a ticket reference number: 35567 then i sent another email on the 14th of November after receiving a suspension notice asking for an extension to pay my account on the 28th when i get paid, got a response on the 15th from finance saying theu run a business i should pay my account another ticket reference number: 57836 for the query i made for the February issue. Yesterday my service was suspended and to make matters worse my daughter is writing final exams and they use internet to study, I've sent 5 emails today till now no response been sending whatsapp messages on their page they have been telling me they will call me since 09:20am this morning until now. I have been a loyal customer to Metrofibre since i join their network but it seems like they don't care about us clients and they're rude when talking to them. All am asking for is for service to be reactivated so that my daughter can study i will settle my account in full on the 28th of November 2023.
56 replies
33 months ago
DAY LIGHT *******!!!
I live at La Mon Villa complex in Montana, Pretoria. This month i received my water bill for R3.380 but my wife stays alone during the day she's at work only shower in the morning and does her laundry at laundromat across the street, but our water is so high. I'm not going to pay this bill until they fix this issue or else we can go to court. Even a 4 bedroom house don't pay so much for water...to make matters worse even the hot water is not hot anymore but they expect us pay R3.380.00.
60 replies
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