Dear UberEats Customer Care, I request that a representative from your Customer Care Department contact me urgently regarding a serious issue I experienced with Nuri Sushi (Ottery) yesterday. My order — consisting of 23 pieces of sushi and calamari — to

Dear Nuri Sushi Ottery "Customer Care",

I request that a representative from your Customer Care Department contact me urgently regarding a serious issue I experienced with Nuri Sushi (Ottery) yesterday.

My order — consisting of 23 pieces of sushi and calamari — took nearly two hours to be delivered. When I contacted the restaurant to enquire about the delay, I was informed that the order was “on its way out of the kitchen,” which was evidently not true.

A two-hour delay for prepared food is entirely unacceptable, and I require a formal response from Nuri Management. I informed the store manager, Bonita, that the order must not be sent as I intended to cancel it. Despite this, the delivery driver arrived at my residence. I refused to accept the order.

In addition to being an unacceptable service failure, I must highlight the potential food safety risks involved. I am concerned about how long the food was prepared and left standing before dispatch. Furthermore, upon reviewing public complaints on HelloPeter, it appears that similar delays are a recurring issue with this particular store.

I will NOT recommend anyone order or visit your store as the service is shocking to say the least.

Should I not receive a response from your Customer Care Centre, I will escalate the matter to the media, social media platforms, and the Office of Consumer Protection.

I await your prompt response and confirmation of how Nuri Sushi intends to resolve this matter.

Sincerely, RH