RH
Rochelda H
Active since May 2010
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Dear UberEats Customer Care, I request that a representative from your Customer Care Department contact me urgently regarding a serious issue I experienced with Nuri Sushi (Ottery) yesterday. My order — consisting of 23 pieces of sushi and calamari — to
Dear Nuri Sushi Ottery "Customer Care", I request that a representative from your Customer Care Department contact me urgently regarding a serious issue I experienced with Nuri Sushi (Ottery) yesterday. My order — consisting of 23 pieces of sushi and calamari — took nearly two hours to be delivered. When I contacted the restaurant to enquire about the delay, I was informed that the order was “on its way out of the kitchen,” which was evidently not true. A two-hour delay for prepared food is entirely unacceptable, and I require a formal response from Nuri Management. I informed the store manager, Bonita, that the order must not be sent as I intended to cancel it. Despite this, the delivery driver arrived at my residence. I refused to accept the order. In addition to being an unacceptable service failure, I must highlight the potential food safety risks involved. I am concerned about how long the food was prepared and left standing before dispatch. Furthermore, upon reviewing public complaints on HelloPeter, it appears that similar delays are a recurring issue with this particular store. I will NOT recommend anyone order or visit your store as the service is shocking to say the least. Should I not receive a response from your Customer Care Centre, I will escalate the matter to the media, social media platforms, and the Office of Consumer Protection. I await your prompt response and confirmation of how Nuri Sushi intends to resolve this matter. Sincerely, RH
0 replies
4 months ago
Nuri Sushi - Ottery - Terrible, waiting 2 hours for food to arrive!
Dear UberEats Customer Care, I request that a representative from your Customer Care Department contact me urgently regarding a serious issue I experienced with Nuri Sushi (Ottery) yesterday. My order — consisting of 23 pieces of sushi and calamari — took nearly two hours to be delivered. When I contacted the restaurant to enquire about the delay, I was informed that the order was “on its way out of the kitchen,” which was evidently not true. This incident reflects extremely poorly on UberEats, and raises significant concerns regarding communication between UberEats, the restaurant, and me as the customer. A two-hour delay for prepared food is entirely unacceptable, and I require a formal response from UberEats. I informed the store manager, Bonita, that the order must not be sent as I intended to cancel it. Despite this, the delivery driver arrived at my residence. I refused to accept the order. In addition to being an unacceptable service failure, I must highlight the potential food safety risks involved. I am concerned about how long the food was prepared and left standing before dispatch. Furthermore, upon reviewing public complaints on HelloPeter, it appears that similar delays are a recurring issue with this particular store. Given these circumstances, I urge UberEats to review its partnership with this restaurant or take appropriate corrective action, as such service reflects negatively on your platform. Should I not receive a response from your Customer Care Centre, I will escalate the matter to the media, social media platforms, and the Office of Consumer Protection. I await your prompt response and confirmation of how UberEats intends to resolve this matter.
0 replies
17 months ago
Fast & Efficient Service from Annemi du Plessis
Thank you Annemi for your fast and efficient service. You made adding our new addition to the family a breeze to my current portfolio.
56 replies
38 months ago
Thank you Luzahn Jordaan from Dotsure Pet Insurance.
What a pleasure it's been submitting my claim and Luzahn Jordaan from Dotsure Pet Insurance assisted me efficiently. She called to confirm receipt of my claim and contacted me again once the claim was approved to advise that the pay-out would take place in 2 - 3 working days. The pay-out was processed the next day. Thank you Luzahn for your assistance. I even received get-well cards. :-) Thank you Dotsure! Definitely the BEST pet insurance company by far.
56 replies
48 months ago
Dotsure & Netstar Rip Off!!!
I took out vehicle insurance with Dotsure in October 2021 and was told that it was mandatory to have the Netstar vehicle tracking devise fitted to ensure that my insurance cover was valid and active. Over the next two months, my insurance premium totaled to approximately R3500 for an Opel Adam 1.4 2016. I cancelled the insurance cover and also contacted Netstar to cancel the tracking devise and have it removed as I already have a Tracker fitted to my car. I contacted Netstar on numerous occasions to cancel, but they never called back with feedback as I am disputing the cancellation fees. If I could cancel my insurance with Dotsure, how can Netstar hold me to a cancellation fee if they are a 3rd party provider? This is day light robbery and the customer service is non existent. I will be taking this to the Consumer Council if I do not get the policy cancelled and have the device removed from my vehicle. I will also expect the monthly installments to be refunded for the months I have been paying for something I am not using or benefitting from. With Tracker I got a panic button for emergency situations, all Netstar did was track my driving. I expect to hear from a manager who is able to cancel the contract and refund my money. I also do not want an automated response!!!
804 replies
55 months ago
#FurFamily
I had to rush my little Yorkie to the vet for an emergency as he had torn his toe nail. My fur baby was fixed up in to time. I processed my claim with Dotsure and was assisted by a very professional and with a very helpful agent who assisted me telephonically. My claim was processed in no time. Happy puppy, happy mommy 🐶🐾🐾Olly even received a get well soon email. 🥰
53 replies
55 months ago
Happy Pawpy 🐶🐾🐾
I had to take my little Yorkie to the vet for an emergency as he had torn his toe nail. My fur baby was fixed up in to time. I processed my claim with Dotsure with a very helpful and friendly agent who assisted me telephonically. My claim was processed in no time. Happy puppy, happy mommy 🐶🐾🐾
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)