Extremely Poor Service and No Regard for Takeaway Customers – Nuri Sushi N1 City

On 27 February 2026 at around 18:00, I sent a message to the Nuri Sushi N1 City WhatsApp line to ask whether they accept orders via WhatsApp. My message was read but completely ignored. About 10 minutes later I sent another message simply asking if they could at least confirm whether they take WhatsApp orders or not. Again, the message was read and ignored.

I then tried calling the restaurant three times, but nobody answered the phone.

Since I still wanted to place an order, I decided to drive to the restaurant. I arrived and placed my order at 18:36 for a G&M platter and chowmein, and I was told the food would be ready in about 45 minutes.

I waited in my car for roughly 30 minutes before returning to the restaurant at around 19:10. When I went inside, I noticed something very frustrating: customers who arrived after me and were sitting at tables were already being served their food, while my takeaway order was nowhere in sight.

I continued waiting, expecting that my order would be next. However, another 30 minutes passed, and still more sit-down customers who arrived after me were being served their meals.

This was particularly frustrating because we were meant to break our fast at 19:30, and I had placed my order well in advance.

I eventually received my food at 20:29, which is almost two hours after placing the order, despite being told it would take 45 minutes.

While standing there waiting, I observed absolutely no sense of urgency from the staff or the manager. The phones were ringing constantly, yet nobody bothered answering them — which explains why my earlier calls went unanswered.

The overall impression was that takeaway customers are treated as a low priority, while dine-in customers are served first regardless of who ordered earlier.

This experience was extremely disappointing and frustrating. A simple update, some communication, or even honesty about the waiting time would have made a big difference. Instead, customers are left waiting with no information and no urgency from the staff.

I hope management takes this seriously, because this level of service is unacceptable.