Wrong order

I am extremely disappointed and frustrated with the service I received at Nuri Sushi in town.

I placed an order for a Crunch 13-piece sushi and calamari with fries and waited about 40 minutes at the restaurant for my food. When my order was finally given to me, I took an Uber home immediately. When I arrived home and checked the order, I realized that the Crunch 13-piece sushi was missing. Only the calamari was in the package.

I then called the restaurant to explain the situation. To my shock, the lady who answered the phone laughed at me while I was explaining that my order was wrong. I found this extremely disrespectful and unprofessional. I asked to speak to a manager and was told to send proof on WhatsApp, which I did. After sending the proof, they acknowledged that they had made a mistake.

The manager then told me that they would send a driver to deliver the correct order and asked for my address, which I sent. However, shortly afterwards I received another call saying they could not deliver the food because my address was “too far.” I was then told that I must come back to the restaurant to fetch the food myself, even though the mistake was made by them.

To make matters worse, the head chef then spoke to me on the phone, repeated the same thing, and eventually hung up on me while I was trying to explain the situation. I still have not received my correct order or any proper resolution. I have been trying to call the restaurant repeatedly, but my calls are now being ignored and no one is willing to assist me.

This is completely unacceptable. I already paid for an Uber to get home after waiting 40 minutes at the restaurant. The mistake was made by the restaurant, yet I am expected to spend more money on another Uber to collect the correct order. On top of that, I was laughed at, hung up on, and now my calls are being ignored.

This experience has been extremely frustrating and disappointing. The lack of accountability, poor customer service, and disrespect shown to a paying customer is unacceptable. I hope management takes this complaint seriously and addresses how customers are treated, because this level of service is shocking.