SHOCKING CARE!!!

Nuture Rynmed My grandmother was at this facility 5 years ago and we could not fault it, now it’s a complete different story. There is no communication, no care and downright incompetence. My Aunt was completely dehydrated and totally out of it and we had to ask the doctor to put her on a drip, which took the staff the whole day. She was not eating, so they just put a protein shake next her bed without even making sure she had it. It took 5 days of asking every day to wash her hair, I offered to do it but they kept saying don’t worry they would do it. You don’t like complaining but when I did, the supervisor told me “her staff feel like they can do nothing right”. That is when I decided to move my Aunt to a private frail care as she was deteriorating by the day and they just kept giving her sleeping tablets and pain ****ers. I would not recommend this facility to anyone. For 3 weeks I have been asking for her report, they told me it is done but they read my emails and just ignore me. My Aunt left there in a worse condition than when she arrived after hospital, even getting bed sores because they did not move her or do proper pressure care.