Defected Goods

I would like to bring to your attention that we have recently bought kitchen chairs at your store that are defected and we requested them to be returned and be fully refunded. To date Nuvo Italia is not willing to refund us due to courier driver that lost bolts and nuts that we packaged and sealed. I'm unsatisfied by the manner in which Nuvo Italia is failing to take accountability for selling the clients products that are of poor quality and are defected on top of that refusing to refund us our money. Their action is unlawful and not in line with the consumer protection act of the constitution of south Africa 1996 Section 56 (b) They are of good quality, in good working order and free of any defects.