NWJ LIQUIDATED HOLDING ITEMS THAT ARE PAID FOR

I am frustrated, disappointed and just really angry I go engaged a while back and my Diamond kept on falling out of my Ring so it's been in for Repairs before this incident. Last year November 2023 I took my ring in for the 3rd time for the same thing the Diamond fell to Tygervalley Branch and we waited on a Quote but didn't receive anything so we checked what is happening the next thing we know is that NWJ had Liquidated with absolutely no warning to there clients very ********* and we then emailed and got told to contact the liquidation company my fiancé emailed this lady from "progressive" and received no feedback and she then told us that another liquidation company took over (This was in May 2024) I mean really this is absolute nonsense I found the other ladies details from the new liquidation company and I messaged her and she said she would find out for me (This was in June 2024) still no feedback I don't understand how people can work like this. Then I contacted a gentlemen (One of the regional managers) his the only one that has been the most helpful but didn't really help if that makes sense (This was in July 2024 ) he said all the items are with the Sheriff of the court but he can't give me the number - he then gave me another ladies number the Lady that's in charge of the Repairs in KZN this was also in July all she can say is she will give me feedback but once again I am still waiting and now we are in August 2024 - I am still in contact with regional manager i have asked him for anyone else that can assist me he has given me another ladies number she hasn't rep**** to me yet - This is just very frustrating my Ring is over 8years Old how can they hold something I bought 8yrs ago that is in for a Repair that has already been paid for in full