1 reviews | Active since Member
Review of Nylstroom Lodge (22-27 September 2024) We recently stayed at Nylstroom Lodge as part of a group booking. As per our agreement, the lodge was to provide the children with three meals a day: breakfast, a packed lunch, and dinner. Unfortunately, the state of the lodge was far from acceptable. The cleanliness and hygiene were shockingly poor. We found dirty dishes in the cupboards, the toilets were unclean with missing seats, and the mattresses were so worn that you could feel the springs. Two beds even broke during our stay, and several doors either didn’t close properly or couldn’t be locked, raising serious safety concerns. Additionally, there was no visible security presence, and some of the boys were placed in rooms with only double beds. The reception staff were unfriendly, which made matters worse. The reception area is part of the house where the owners reside, and the condition of the space was filthy. To our surprise, they also had a tame warthog living in the house where food is prepared. On the first evening, chicken stew with rice was served for dinner. Some of the children found chicken feet, toenails, and intestines in their food, which was very distressing.