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Ettienne D
Active since Mar 2011
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5 reviews19 months ago
Filthy
Review of Nylstroom Lodge (22-27 September 2024) We recently stayed at Nylstroom Lodge as part of a group booking. As per our agreement, the lodge was to provide the children with three meals a day: breakfast, a packed lunch, and dinner. Unfortunately, the state of the lodge was far from acceptable. The cleanliness and hygiene were shockingly poor. We found dirty dishes in the cupboards, the toilets were unclean with missing seats, and the mattresses were so worn that you could feel the springs. Two beds even broke during our stay, and several doors either didn’t close properly or couldn’t be locked, raising serious safety concerns. Additionally, there was no visible security presence, and some of the boys were placed in rooms with only double beds. The reception staff were unfriendly, which made matters worse. The reception area is part of the house where the owners reside, and the condition of the space was filthy. To our surprise, they also had a tame warthog living in the house where food is prepared. On the first evening, chicken stew with rice was served for dinner. Some of the children found chicken feet, toenails, and intestines in their food, which was very distressing.
0 replies
118 months ago
Credit Card on Profile
<p>I have been with Nedbank for many years, close to 40 years, and when I got married I gave my wife signing rights on this account – in other words we have a ‘joint’ account.</p> <p> </p> <p>In 2007 she opened a credit card account and linked this account to my profile.</p> <p> </p> <p>Recently, the account was suspended (‘frozen’) pending the re-issue of a new card. According to Nedbank, because this card now has a new number, the account is no longer accessible from my profile.</p> <p>I logged a complaint at Nedbank via email and an EXECUTIVE Service Support Consultant from Client Service Support at Nedbank contacted me shortly afterwards.</p> <p> </p> <p>He explained first that he needs to get hold of my wife in order to verify some of her details for security reasons, which is understandable and I gladly supplied her contact details (Although, I am sure they have it on their system).</p> <p>Then he changed the story saying that because the number on the credit card has changed we both need to go in to a branch to re-link the account to the profile.</p> <p>This just does not make sense; it is still the same account just with another card linked to the account. Maybe I am not getting this, but surely an account is linked to an internet profile and not a card.</p> <p> </p> <p>Later that day (16/08/2016) this EXECUTIVE Service Support Consultant phoned my wife and he told her that the account can NO LONGER be linked to my profile for security reasons and that she will have to go in to a branch to get her own internet profile.</p> <p> </p> <p>Three different stories - Nedbank, do you train your employees at all? It seems like your EXECUTIVE Service Support Consultants has no idea what they are doing.</p> <p>My wife’s credit card has been on my profile for 9 years and there has never been a security issue; why now?</p> <p>My wife has full access to my accounts but suddenly you cannot re-link her ‘new’ credit card account to my profile?</p> <p> </p> <p>There is money in that account that was supposed to be transferred to our current account; because this money cannot be transferred we have to pay interest on our overdrawn current account.</p> <p>Nedbank, do you still care about your clients?</p>
53 replies
132 months ago
No Feedback
I received feedback on a complaint (http://hellopeter.com/vodacom/complaints/data-usage-1736433) that I will be contacted 'shortly'. Please define 'shortly' as it is now been a week, and I have had NO feedback whatsoever, even after I phoned the call center and was promised the same.<br> (\Your enquiry has been received and a consultant will be in contact with you shortly. Regards Vodacom Consumer Website Team")"""
76 replies
136 months ago
Bad, and VERY costly, service
On 26/11/2014, Hyundai Atos Prime 1.1, was taken for service at Bosch Centurion (Cencar).<br> We reported an issue we have with the brakes (shudder when braking). They quoted us R825.94 (ex VAT) to skim rear discs and replace pads. As part of the service, the fan belt was replaced - R566.47 (ex VAT) - Excessive in my opinion.<br> Fan belt kept slipping and brakes still had shudder. Car went back twice to fix the fan belt and brakes.<br> On 02/02/2015 I went to see Cencar
77 replies
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