DO NOT SUPPORT THIS BUSINESS

I placed an online order with ObsessionsCPT via their whatsapp ordering platform. They messed me around for about 3 days, firstly I was told that my order was with the courier THEN I was told that they are out of stock on the items that I ordered. They gave me an option to wait until they receive stock OR to get a refund. I OPTED for the refund. They are running their business off stolen money. They keep on saying that they will refund me BUT do not send a proof of payment or proof of the refund because they are not planning on doing the refund. I have asked for proof DAILY and just keep getting excuses. I will never support this business again in future because in my eyes this is theft. I am planning on going to small claims court and hopefully the consumer protection act will be on my side. They are BAD at communication and even though they post on Instagram daily, they struggle to keep communication lines open on whatsapp.