Pathetic customer service

I placed an order on Friday morning with Farhana.. They didn’t have half the things I asked for which were on the catalog that I was sent. I agreed for replacement items for some of the candy so my order was still over R400 worth of candy plus and asked about stock availability about another candy item as she wanted to replace reeces peanut butter cups with lays so I asked for eclairs instead. The whole of Friday passed, Saturday passed, Sunday passed, statuses were being posted all day about “happy clients” on all these days but my message was ignored. Monday 12:30pm I greeted nicely and asked if there’s update on my order. She didn’t greet back nor answer my question about the eclairs but said she’ll send a payment link shortly… it’s now 5:38pm and I’ve still had no response as it seems posting statuses are more important than customer service. Terrible service for a first time buyer who would have definitely been a frequent client. Disappointing!