Terrible service at oceanic hotel durba

I was due to go on the MSC cruise March 2021. So coming from cape town,i booked two nights at the Oceanic Hotel. Its came to R4000. Keep in mind their black friday deal was R777 Per night,so if you do the math i did not book a black friday deal as my booking came to R2000 a night. Due to covid the msc cruise was cancelled, MSC refunded me. British airways also gave me virtual airline tickets,so i obviously now needed to cancel my booking with oceanic. From the get go iv been in contact with the manager david, worst manager ever. The way he spoke to me was disgusting. Telling me i still need to come down for the 2nights i booked. Why would i need to go to durban for two nights. Its not that i wanted to cancel this trip but unfortunately due to covid this happened. David wanted to hear nothing, he cut me off when i tried to speak and raised his voice. So i called the customer centre that he gave me the number to saying that they can make the final decision. So i spoke to fenele, she was very helpful,she requested my banking details to which i sent them,only to be called back ny david saying no they cant refund me, fenele doesnt have a say over his say. But he just told me she does before that. I have the proof in my emails. I still havent received any refund or a call back from oceanic. They shoild do themselves a favour and get a new manager