Deposits Hangover

Bank Deposits with this broker have been issue for a year now with no resolution except an apology after days or weeks of screaming and shouting. As traders we loose valuble time on the market while fighting for this broker to credit our trding accounts. This is a 4th incident I am having with them in 6 months. No explanation from Octa why in this time and age they issues processing deposits in time. To make matters worse we using their South African bank to deposit so generally this should be a smooth process of them veryfying the transaction and credit the funds to the right customer account. No compernsation for lost time is instituted, no clear explanation why they battle or have issues that take days and weeks to process, chat bot and human agents are not available to assist, basically customer service is a fallacy in their opinion. I dont how they expect to capture the South African market with this shoddy service.