Octogen
2.3|362 reviews
Responds in 10 hours 29 min
rL
rhandzeka L
1 reviews | Active since Member
02 Mar 2026, 08:14
Service gone worse
I am very frustrated that in order for one to get a response, one must complain on platforms such as this. I have complained before regarding getting a clearance certificate, and was advised to send outstanding documents, which I did on the 23rd by replying directly to the email advising me of this, however until today, no response or at least acknowledgement of my email, it went all quiet.
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Replies (53)Octogen's replyOfficial
02 Mar 2026, 08:35Good Day,
Please accept my apology for the unfortunate experience that you have endured.
I have once again escalated your complaint to the manager of that department.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Please accept my apology for the unfortunate experience that you have endured.
I have once again escalated your complaint to the manager of that department.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Best regards,
Octogen's reply02 Mar 2026, 08:35
Official
Good Day,
Please accept my apology for the unfortunate experience that you have endured.
I have once again escalated your complaint to the manager of that department.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Please accept my apology for the unfortunate experience that you have endured.
I have once again escalated your complaint to the manager of that department.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Best regards,