Relocation to Cape Town - Inconvenient, unprofessional and do not deliver on their promise.

Sorry this is a bit of longer story. We used the Safra website to get various quotes and when we reached out for assistance, they advised that the company had been suspended from their site due to complaints. This was understood after our goods were already being held ransom by Office Home Furniture Removals.

At First all seemed to be in order, with a quick quote response and pricing that seemed reasonable compared to the rest. The first incident was them sending the wrong sized truck per the quote to collect our goods, even though a comprehensive list was provided and quoted for. This delayed our leaving Joburg a day later as they had to come back for the remainder of the goods the next day. Luckily we had a place to stay for the night of inconvenience.

However, once the Goods and in this case our entire home, was in their possession, is where the bigger trouble began. We were told that we booked a part load which required another customers goods to be loaded and then all will be delivered. Understood. The estimated time provided was two weeks which suited our holiday timeline. Two weeks pass and we touch base on the delivery, being promised our goods in that same week. Another week passes with multiple follow ups and missed calls and we still wait for our goods. We are now inconvenienced with paying for accommodation and rent of a place that we can't stay in without our furniture. Multiple attempts on calls, emails and even having friends physically drive to their warehouse/site to see where the goods are and all we got were excuses.

Now another two weeks later forced to the brink of getting the law enforcement involved we finally receive word that our goods are now only loaded and leaving for the Cape. On the day of delivery we receive multiple calls for full payment before delivery is made or our goods will not be delivered but taken back with the truck to Joburg. Needles to say their internal misalignment was in our favour and our goods were delivered while the Head Office was still threatening non-delivery.

The goods were off loaded with the help of new neighbours while the delivery guys stood and supervised. We had two boxes of goods broken and fridge scratched although wrapped when their guys were offloading and these are yet to be compensated for (pictures and lists provided on the day as they requested), and they continued to demand payment.

The other customers goods were also on the load and it was discovered that his goods were picked up the week before our goods were picked up. This means the full load could have been delivered according to the given time lines without any delays or excuses. Payment was made after an almost fist fight due their arrogance and rudeness and the driver and delivery guys attempting to intimidate us.

This experience left a bad taste and we would not recommend anyone wanting to save a little to use them, unless they are prepared to put up with all the headache and drama. We will not go cheap again and it proves that if you pay cheap, you Will get cheap service.

The team of dodge/slick talkers service providers consist of Phibeon, Andrew and Jimmy from the Head office.

The lady Hanelie from QuickSolve was great and assisted with follow-ups and chasing to get our goods delivered even though it was out of their scope.

I hope this serves as a warning to others out there needing to have goods moved but wanting to save a quick buck. There are risks like these involved. Take heed.