AJ
Aadila J
Active since Mar 2011
2
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2 reviews12 months ago
UCT Online - a disaster of a system with no accountability from UCT Online
My daughter was unfortunately registered with UCT Online High School due to her not being placed at a High School in the Western Cape when we moved up in 2023. The experience for her has been more traumatizing and disconnected with her basically teaching herself as the interaction with the subject specialists are limited. Below is my email to the Support Coach after the Term 1 2025 where all her Cycle Tests were successfully submitted and the Receipts received as proof of Submission but then all but two of here submissions were accepted on the system. The Robot behind the support coach and technical team response it to lay blame on the student and not take accountability for their system failures that is failing many based on the reviews and discussions being had amongst parents and students. There is no initiative taken to even attempt to look into the system instability and inconsistency (I honestly sometimes think they don't know how to troubleshoot anything in the system) instead they will look for every excuse to shift the blame to the student and internet access. Further to my WhatsApp message. I am honestly disgusted with the way UCT OHS has conducted themselves when it comes to my daughters Cycle Tests. To simply register all of her submissions as inadmissible is not only prejudice and unbiased but outright ********* and immoral. It has clearly become a blatant sabotage by UCT OHS on my daughter and her education due to critique given on the quality of education and lack of support both technically and educationally on a system that is clearly not working. This is not the first year that my daughter has done UCT OHS and it's not the first time she has made her successful submissions of the tasks and tests online for there to be a Blanket response to the system for every Test being put into the 'Illegible' status. How is it that all but two of her Cycle Tests were Illegible when they were all submitted in exactly the same way including the extra documentation where required? It is just revolting to see an institute that wants to portray themselves as top class conduct themselves in such a dishonest manner. I demand an Audit be done on my daughter's profile and Submissions this year's submission and if there is an ounce of integrity left at UCT OHS the errors found in the system and purposely negative status will be corrected in order for the correct results to be reflected. I honestly cannot believe that this is how an educational institute who expects these students to one day return to their higher education institute to further themselves expects to retain or re-enrol a student when they become disgruntled when a student leaves their institutes and manipulates the system to reflect the student in a negative light. My daughter has endeavoured to complete all her tasks within the required timeframe and has completed all assignments and tests as she is eager to do well in all her schooling and extra activities. Attached are the Screenshots I luckily took before UCT decided to change the status of all her submissions to in-admissable. As well as the screenshots of what the status now reads and for almost all subjects, which is impossible. I've also included the impact of these results on my daughter's Term 1 report. There were Receipts generated for the successful submission of all the Cycle Tests which are proof of the submissions being made successfully - Even the one put into the Overdue status although it was successfully Submitted on the day. And as previously stated this is not the first time Cycle Tests have been completed and submitted successfully by Layla who has been using the online application for over a year. I implore you to NOT use the excuse of the student internet not being quick enough or the tests not being submitted in time as this will just add insult to injury and be uncalled for as these will be False statements made with no proof or evidence. Our internet connection is actually very stable at home as I work from home on a daily basis without any issues. Take heed of the reviews being put out there especially with all the students being negatively impacted by the automation on the Invigilator App as these sort of technical issues should not be taken lightly. They negatively impact the students' academics and morale which is not what the education system should be about. Based on the reviews this is not an isolated incident, however there seems to have been no initiative taken from UCT OHS to attempt to rectify the situation. It would be good to have one good story of UCT OHS taking responsibility and accountability for its technical faults and correcting these instead of debating and passing blame onto the students who are trying to their best when it comes to their education. It would be sad to be forced to go through extra channels like the media and others to have this issue looked into and adequately addressed by UCT OHS. I sincerely hope that would not be the unnecessary case. Seriously disappointed and concerned. Their response received with the deadline for Appeals being the same day as the email and response being received without any attempt to even consider the impact these limitations puts on the students morale and progress is inhumane. There is no way to speak to anyone else except the Support Coach whose limited reponses don't provide any solution or indication that they care about the student's education and progress. It's all lip service when they say they care because their actions clearly shows that they do not.
116 replies
23 months ago
Relocation to Cape Town - Inconvenient, unprofessional and do not deliver on their promise.
Sorry this is a bit of longer story. We used the Safra website to get various quotes and when we reached out for assistance, they advised that the company had been suspended from their site due to complaints. This was understood after our goods were already being held ransom by Office Home Furniture Removals. At First all seemed to be in order, with a quick quote response and pricing that seemed reasonable compared to the rest. The first incident was them sending the wrong sized truck per the quote to collect our goods, even though a comprehensive list was provided and quoted for. This delayed our leaving Joburg a day later as they had to come back for the remainder of the goods the next day. Luckily we had a place to stay for the night of inconvenience. However, once the Goods and in this case our entire home, was in their possession, is where the bigger trouble began. We were told that we booked a part load which required another customers goods to be loaded and then all will be delivered. Understood. The estimated time provided was two weeks which suited our holiday timeline. Two weeks pass and we touch base on the delivery, being promised our goods in that same week. Another week passes with multiple follow ups and missed calls and we still wait for our goods. We are now inconvenienced with paying for accommodation and rent of a place that we can't stay in without our furniture. Multiple attempts on calls, emails and even having friends physically drive to their warehouse/site to see where the goods are and all we got were excuses. Now another two weeks later forced to the brink of getting the law enforcement involved we finally receive word that our goods are now only loaded and leaving for the Cape. On the day of delivery we receive multiple calls for full payment before delivery is made or our goods will not be delivered but taken back with the truck to Joburg. Needles to say their internal misalignment was in our favour and our goods were delivered while the Head Office was still threatening non-delivery. The goods were off loaded with the help of new neighbours while the delivery guys stood and supervised. We had two boxes of goods broken and fridge scratched although wrapped when their guys were offloading and these are yet to be compensated for (pictures and lists provided on the day as they requested), and they continued to demand payment. The other customers goods were also on the load and it was discovered that his goods were picked up the week before our goods were picked up. This means the full load could have been delivered according to the given time lines without any delays or excuses. Payment was made after an almost fist fight due their arrogance and rudeness and the driver and delivery guys attempting to intimidate us. This experience left a bad taste and we would not recommend anyone wanting to save a little to use them, unless they are prepared to put up with all the headache and drama. We will not go cheap again and it proves that if you pay cheap, you Will get cheap service. The team of dodge/slick talkers service providers consist of Phibeon, Andrew and Jimmy from the Head office. The lady Hanelie from QuickSolve was great and assisted with follow-ups and chasing to get our goods delivered even though it was out of their scope. I hope this serves as a warning to others out there needing to have goods moved but wanting to save a quick buck. There are risks like these involved. Take heed.
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