Parcel never arrived

I’ve ordered a puma backpack online on the 4/02/2026 and I’ve received a message on the 6th that says the bag would be delivered between 8am and 17:00 but never did, then last week Monday I received a call from the driver telling me that the bag will be delivered the next.On the next day my package never arrived and I called the driver he told me to wait for 2 minutes and he’ll get back to me but never did.I’ve sent an email several times for follow and a consultant got back to me and said she’d follow but to this day I haven’t received my package and it was for a gift for my daughter as I explained to the consultant that my daughter was going back to Johannesburg,Truworths is a **** I will never buy from this company again,poor customer service.