Office London
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Office London
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAV
Abongile V
1 reviews | Active since Aug 2025
17 Feb 2026, 10:45
Parcel never arrived
I’ve ordered a puma backpack online on the 4/02/2026 and I’ve received a message on the 6th that says the bag would be delivered between 8am and 17:00 but never did, then last week Monday I received a call from the driver telling me that the bag will be delivered the next.On the next day my package never arrived and I called the driver he told me to wait for 2 minutes and he’ll get back to me but never did.I’ve sent an email several times for follow and a consultant got back to me and said she’d follow but to this day I haven’t received my package and it was for a gift for my daughter as I explained to the consultant that my daughter was going back to Johannesburg,Truworths is a **** I will never buy from this company again,poor customer service.
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Abongile V
1 reviews | Active since Aug 2025
17 Feb 2026, 10:45
Parcel never arrived
I’ve ordered a puma backpack online on the 4/02/2026 and I’ve received a message on the 6th that says the bag would be delivered between 8am and 17:00 but never did, then last week Monday I received a call from the driver telling me that the bag will be delivered the next.On the next day my package never arrived and I called the driver he told me to wait for 2 minutes and he’ll get back to me but never did.I’ve sent an email several times for follow and a consultant got back to me and said she’d follow but to this day I haven’t received my package and it was for a gift for my daughter as I explained to the consultant that my daughter was going back to Johannesburg,Truworths is a **** I will never buy from this company again,poor customer service.
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yumna G
1 reviews | Active since Feb 2015
17 Jan 2026, 15:07
No cash
I laybyed a pair of shoes at office paid by card collected it and didn't want it anymore trying to return it is a nightmare they never have cash and apparently they can not refund it back to my card went to two stores in Claremont and waterfront in cape town same storiy even at Truworths they have same issues when u buying cash and returning they don't have cash or have issues now I must waste petrol and time running around to get my money
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yumna G
1 reviews | Active since Feb 2015
17 Jan 2026, 15:07
No cash
I laybyed a pair of shoes at office paid by card collected it and didn't want it anymore trying to return it is a nightmare they never have cash and apparently they can not refund it back to my card went to two stores in Claremont and waterfront in cape town same storiy even at Truworths they have same issues when u buying cash and returning they don't have cash or have issues now I must waste petrol and time running around to get my money
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Replies (0)FC
Franco C
1 reviews | Active since Sept 2023
29 Dec 2025, 08:17
Nightmare at Office London
I would like to express my disappointment to Office London with regards to my online purchase that was done 17 December 2025 What was supposed to be a christmas gift is turning out to be a nightmare as I have not received the package yet. This is unacceptable as I have no answers for the person the gift was intended for and is very embarrassing. No communication, nothing, this is the worst experience I have ever had.
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Franco C
1 reviews | Active since Sept 2023
29 Dec 2025, 08:17
Nightmare at Office London
I would like to express my disappointment to Office London with regards to my online purchase that was done 17 December 2025 What was supposed to be a christmas gift is turning out to be a nightmare as I have not received the package yet. This is unacceptable as I have no answers for the person the gift was intended for and is very embarrassing. No communication, nothing, this is the worst experience I have ever had.
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Replies (0)OM
Olga M
1 reviews | Active since Nov 2025
19 Nov 2025, 16:55
Shoes changed without a hassle.
Wow I'm very happy with Office London Westgate service. I went to change a size for the slides I bought for my daughter, and I lost my receipt/ invoice. I thought it was going to be a struggle or maybe I will receive a bad attitude, but not at all... I got the help I needed. Thanks to these 2 ladies: Kamo and Joyce. Thank you ladies, I wish you could get a festive bonus, yay!!!!
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Olga M
1 reviews | Active since Nov 2025
19 Nov 2025, 16:55
Shoes changed without a hassle.
Wow I'm very happy with Office London Westgate service. I went to change a size for the slides I bought for my daughter, and I lost my receipt/ invoice. I thought it was going to be a struggle or maybe I will receive a bad attitude, but not at all... I got the help I needed. Thanks to these 2 ladies: Kamo and Joyce. Thank you ladies, I wish you could get a festive bonus, yay!!!!
0
Replies (0)YZ
Yolanda Z
1 reviews | Active since Nov 2023
14 Nov 2025, 16:38
Ziplock socks
I went to the Eastgate branch to purchase a pair of shoes. They gave me a ziplock bag to put on in order to try on the shoes. Disgusting? I know you are protecting the inside of the shoes but why not have sandwich bags or medical shoe covers instead. How are you supposed to see how the shoe looks on while you are wearing a ziplock bag. Ridiculous. Go buy at JD’s instead
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Yolanda Z
1 reviews | Active since Nov 2023
14 Nov 2025, 16:38
Ziplock socks
I went to the Eastgate branch to purchase a pair of shoes. They gave me a ziplock bag to put on in order to try on the shoes. Disgusting? I know you are protecting the inside of the shoes but why not have sandwich bags or medical shoe covers instead. How are you supposed to see how the shoe looks on while you are wearing a ziplock bag. Ridiculous. Go buy at JD’s instead
0
Replies (0)