Pathetic returns policy

Pathetic returns policy and you should really empower the manager to be able to use his own initiative to make a decision to exchange and item or not. I was gifted a Puma top and then informed your customer that its too big ill need to exchange it. I then called the store and spoke to the store manager who said the garment must be in the original condition and i need the receipt. I then asked for the receipt which shows the private details of the customer which she was not happy with but gave it to me as she didn't want her money go to waste. I took my lunch break and went to the store. I was assisted by the cashier who then told me i need to have the account holder with me if i want to exchange and item. I informed her i contacted the store and spoke a male who told me I just need the garment in original state and the receipt. She asked me to please hold on and then called the manager who acknowledged i spoke to him and he said he assumed it was purchased by me. They need your customer who works in the week and stays far from the store to come in and exchange a gift or they must write a letter to say i can exchange it. I am not a child coming to bring a letter for your *********** staff to confirm an exchange, they could have phoned the number on the receipt of your client and confirmed if they could exchange the purchase for a smaller size. Yes i only wanted a smaller size not pay in or refund or anything, same thing just a smaller size.

I will encourage her to avoid office London its really not a nice place to shop at either. I have no account or interest in any store within the Truworths banner and i am so happy that my money does not go to you!!!!!