RACIST,RUDE MANAGER

Good Evening

I need assistance with the Kokstad Branch Manager. We are just not understanding eachother as to what a Proof of Payment means. Instead of talking to me like a manager he is rude and puts me on hold, gives me a black person to talk to me cause i am black maybe i will understand him. I dont know what type of racism that is but i am rather shocked. I am from kokstad and for him to be rude to my mother and myself ''cause they deal with 1000s of customers per day" is rather a lie.Kokstad is rather small and definetly doesnt deal with a 1000 customer to excuse his rude behaviour.I work with customers everyday too but you would never hear me dropping a phone on the customers ear cause i cant comprehend what they saying,Niether can i put through someone else on the phone to deal with a customer because of the customers race/skin colour. You would expect that such a big business like Office National would understand the problems we are facing in the country when it comes to skin colour,etc. That they would hire staff members who understand that we are a blended country and should be treated with respect no matter the skin colour of a person. I was in constant communication with the shop regarding the quotation and making ammendments which i was told they cant do. My children are starting school tomorrow and money is paid for stationery but apparently POP means nothing even though money left my account. I hope this issue is sorted by tomorrow.