SX
Sebastiana X
Active since Feb 2016
17
Reviews
0
Industries
Reviews
17 reviews15 months ago
Worst customer service
This from them :I understand your concern about the payment schedule and your salary date. Unfortunately, payment dates are fixed and cannot be adjusted. This is to ensure consistency and fairness in our payment processing." How is this fair when you preselected a dated that doesnt align with my salary. And not answering phones during working hours that the robot says you supposes to be at work. Slowly going to become mobicred
318 replies
48 months ago
Untrustworthy Company
6 April 2022, i sent a parcel on behalf of a company i work for. Parcel gets "lost" after waiting the whole of April without them telling me that.Now its the 17 May 2022 and i am still waiting for them to credit our account with the value of the shipment.What annoys me the most is that i have to do the following up on whats going on. 1st the shipment was cancelled without my knowledge, 2ndly i am getting the run around from the Operations Manager. The parcel was not lost, rather someone opened our parcel and saw what we were shipping and took it SIMPLE as that.Asking me if the parcel was scanned in the system, ofcourse the guy scanned it and i recieved the email after he scanned it.I am reallly annoyed as too how long this is taking to resolve.If ts not misplacing our parcels, its the delays in getting our parcels to they destinations. And before you call me and ask me about the waybill number its SHIPMENT: GLFNJ.
0 replies
49 months ago
Dont use Triton
Thank you for leaving the delivery on the company entrance. And thank you for giving me the run around and eventually going on voicemail. Will definetly let the customer know where they parcel was left by the drivers.
148 replies
50 months ago
Woodlands Place Safety Problems
I have actually been waiting for Central Development to get back to us regarding out burnt bedding on the washing line. Yes we hang our clothes at our risk but i draw the line when fire is involved. How do clothes burn no one sees that. Whats the purpose of security camera's installed in the estate for??? Its been + a month with no feedback from the security and the head office regarding this. And to make matters worse when the security arrives, he says "Who did we make so angry that they burn out belongings on the line?" and the lady from the office said " Ooh this is deliberate" and walks away. We cant leave our windows open because we scared someone will burn our stuff in the flat, we scared that they will burn our car next. And absolutely no feedback whatsoever, like you just dont care at all.
53 replies
50 months ago
Royal Palace Refund
Okay so the shop closed down and i had a laybuy with them. I am just annoyed that they didnt think to maybe communicate this with us the customers. The website says they will refund the laybuys, i sent emails with proof of payments and my proof of banking details. Hoping to recieve my refund soon.
0 replies
52 months ago
RACIST,RUDE MANAGER
Good Evening I need assistance with the Kokstad Branch Manager. We are just not understanding eachother as to what a Proof of Payment means. Instead of talking to me like a manager he is rude and puts me on hold, gives me a black person to talk to me cause i am black maybe i will understand him. I dont know what type of racism that is but i am rather shocked. I am from kokstad and for him to be rude to my mother and myself ''cause they deal with 1000s of customers per day" is rather a lie.Kokstad is rather small and definetly doesnt deal with a 1000 customer to excuse his rude behaviour.I work with customers everyday too but you would never hear me dropping a phone on the customers ear cause i cant comprehend what they saying,Niether can i put through someone else on the phone to deal with a customer because of the customers race/skin colour. You would expect that such a big business like Office National would understand the problems we are facing in the country when it comes to skin colour,etc. That they would hire staff members who understand that we are a blended country and should be treated with respect no matter the skin colour of a person. I was in constant communication with the shop regarding the quotation and making ammendments which i was told they cant do. My children are starting school tomorrow and money is paid for stationery but apparently POP means nothing even though money left my account. I hope this issue is sorted by tomorrow.
0 replies
53 months ago
Suspicious Debit Order Requests
I need telesure to advise me why they try and debit my account. As far as i know , i dont have anything to do with the company.
53 replies
53 months ago
Dont book INTERCAPE-B59CECPY
2nd December 19:30 bus to Pmb and Dbn. 1stly bus arrives late 2ndly we are lied to about the location of the bus thats coming to fetch us. We were at Wilge Plaza since 10pm while they were trying to fix the bus. Started calling the 24hr number since 00:38 and the lady i spoke to said it was 30km away. Went to ask the driver at 01:00am where the bus is, he said he is passing Engen garage which was 5km from where we were. I called the number again. Spoke to a xhosa lady who has no listening skills whatsoever as she captured my ticket number correctly and she couldn’t find it on the system. And i ask her where did she get a T. She replied to me and said “ haike kaloku sisi ndizovele ndi beke phantsi i-phone and and she did. And then she makes me rate her service!!! Like what did she assist me with. Precious was one of the people i spoke too and forgot the other one. Giving me attitude while i am the one inconvenienced by putting us in a bus that was not pre-checked before a long distance trip. Waiting for a bus +2hrs and an unmarked bus. Cold and not balanced.
0 replies
55 months ago
Best Complains department EVER
So my 1st Hellopeter review was removed. So i will review with again. 1. They 1st rerated my policy from R246.33 to R395.21 in August. Complains department lady i spoke to said this was communicated with me via sms as thats they form of communication. 2. I get an sms telling me that as of the anniversary of my funeral policy which is the 1st November 2021. I will be paying R417.46. And the reason she gave me was "Its not only me who got a retate, like thats supposed ton make me feel better or something". That was for the R395.21 reason. She then says my policy is increasing beacuse people have been claiming alot lately because of the Covid and other deaths. 3. She is rude, she is not comprehending, doubt she even knows what she was talking about. I asked if the person i bought the policy from can call me maybe she will explain it better. She tells me they only do sales not complains. I didnt say i wanted to compain to that person i need them to explain it better to me cause i got nothing from her besides " Cancel or downgrade". 2 increases in one year.
53 replies
55 months ago
Dont bother with this company
So 13 October i took out a funeral policy with Hollard, and i covered my self and 2 other people. The cover amounted to R346.33 and i was happy with that. Then come August 2021 , they debit my account with R395.21(which i wasnt aware of by the way as no one made contact with me to let me know of the change in premium). 1 October i get an sms telling me that as of 30 November 2021 my premium will increase from R395.21 to R417.46. Njani? How is this even possible? 2 increases in a year. I am not getting an increase probably forever, I am getting salary cuts left right and center and you guys increase my funeral cover 2 times? My life cover didnt increase, my other funeral policy didnt increase , my childs investments didnt increase as they can see how the country is at this moment.This is ridiculous and you know it???Am i a joke to you guys?? I requested a call back 3 days ago and no one has gotten back to me,is it because i am black that yall treating me like **** so. And before all of this i requested that someone call me and assist me in setting up my online profile and no has. But you so quick to send me sms’s about increases. Do not take me as a stupid. Someone better call me before this issue is escalated further!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)