Complaint against Ms Sanele Mthuli of the Consumer Protector

Good day

On 11 August 2021, a Consumer Complaints Investigator escalated a case to Ms Sanele Mthuli of the Consumer Protector for institution of proceedings in the Consumer Tribunal.

I have tried by to get ahold of Ms Sanele Mthuli via email to no luck. I again called the Consumer Protector office in JHB and spoke to a guy called Alpheus who advised that Ms Sanele is working from home and he will liaise with her and provide feedback thereafter. I have since not heard anything from neither of the two and have tried calling the office back but phone is not being answered anymore.

On 18 Nov 2021, I forwarded an email to complaints@ipid.gov.za in order to lay a formal complaint but have not received any response nor an automatic reply to show that my email has been received.

I am disappointed at the service received and am not sure if I will get the necessary assistance at the rate things are going.