DISAPPOINTING SERVICE FROM CONSUMER COUNCIL DURBAN

I contacted consumer council in Durban complaining about Defy Durban about my faulty washing machine. I demanded my refund and compensation for my inconvenience from the bad traumatic experience I have received from Defy. At Consumer I dealt with Nolwazi and Sifiso Ngubo. Nolwazi was assisting on escalating the issue but Sifiso dealt with my query. Sifiso dealt with this issue in a very shady and unprofessional manner. Firstly he phoned me and asked me if Defy has refunded me, raising my hopes up as if I'm going to be refunded, till today I have not been refunded and I never heard from Sisfiso till today from more than 6 months ago. All of a sudden Nolwazi informed me that she has escalated the matter to her superiors. I never heard from non of those superiors from the council. I thought consumer council was suppose to protect consumers. If we are not protected by them and then what