Poor service

I have been experiencing connectivity problems for some time now and have reported this. I was give a case number 6670. I was told that they would get back to me on 2 occasions but have not received any feedback and the issue is not sorted out. I spoke to a person called Ryan today (the 3rd time I talked with him) and he informed me that this will take time to sort out. I am totally dependent on their service for business and personal use. With a connection that keeps on dropping this is not possible. The service that I receive on my complaint is totally shocking. Just note that the name of the company is now Zoom networks based in Sandton.