Quick and efficient problem solving

I used Officebox for the first time this week. I stumbled onto their website by accident and was interested in the fact that they offer next day delivery in Cape Town. Most of the prices on the items I used in my office were also lower than the vendor I normally use. The parcel arrived, as promised, the next business day. However, it had the wrong ink cartridge inside. I was irritated immediately, because I have experience numerous hassles with online purchases this year. However, it took one email to get them to phone me back, and they swapped out the incorrect item for the correct one within two hours, without giving me any hassle. I dealt with Haniem, who I hope is going to get a fat bonus this year. Problem solving is one thing that I found most companies just cannot do. This one, however, clearly knows how to correct a mistake quickly and efficiently. Go and visit their website: www.officebox.co.za