OG
Ogilvie Gems
Claimed Business
OG
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Ogilvie Gems
Ogilvie Gems has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Ogilvie Gems across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
C S
1 reviews | Active since Jan 2020
11 Nov 2025, 06:10
Where to even begin - WOW
Where to even begin - WOW Where to even begin? I am so thankful, after months of battling with my engagement ring we purchased abroad, Alan and his team remanufactured me the ring including matching wedding bands that are just surreal. Thank you so much for making my dreams come true.
Helpful (0)
|Replies (0)CS
C S
1 reviews | Active since Jan 2020
11 Nov 2025, 06:10
Where to even begin - WOW
Where to even begin - WOW Where to even begin? I am so thankful, after months of battling with my engagement ring we purchased abroad, Alan and his team remanufactured me the ring including matching wedding bands that are just surreal. Thank you so much for making my dreams come true.
0
Replies (0)CS
C S
1 reviews | Active since Jan 2020
10 Nov 2025, 16:05
Where to even begin - WOW
Where to even begin - WOW Where to even begin? I am so thankful, after months of battling with my engagement ring we purchased abroad, Alan and his team remanufactured me the ring including matching wedding bands that are just surreal. Thank you so much for making my dreams come true.
Helpful (0)
|Replies (0)CS
C S
1 reviews | Active since Jan 2020
10 Nov 2025, 16:05
Where to even begin - WOW
Where to even begin - WOW Where to even begin? I am so thankful, after months of battling with my engagement ring we purchased abroad, Alan and his team remanufactured me the ring including matching wedding bands that are just surreal. Thank you so much for making my dreams come true.
0
Replies (0)ES
Elizabeth S
1 reviews | Active since Jan 2020
24 Oct 2025, 10:23
I do not recommend ever using Ogilvie Gems (my ring broke within 6 months of purchase):
After getting engaged a few months ago, my fiancé gave me the gift of choosing my own engagement ring. I found a ring on Ogilvie Gems’ Instagram page that I really liked. I then sent them an email with the picture from their Instagram, requesting a quotation. After a few back-and-forth emails, we accepted the quotation (it was quite expensive). A design was then sent to me — similar to the one they had posted on Instagram. I am not a jeweler, and I accepted the design simply because it was beautiful: white gold, just as I wanted, with a lovely diamond. All was well, and I received the ring on 13 May 2025. On 16 October 2025 — less than 6 months later — I lightly bumped my hand against my desk while reaching for a drawer, and the ring bent. I would like to mention that my finger was not injured in any way, shape, or form; it was truly just a small bump against the table. When I removed the ring, it bent back into its original shape, and then completely broke in two. On 17 October, I emailed and messaged them about the occurrence. They immediately asked if the ring was insured. I informed them that it was, but I also asked whether there was any warranty, since the ring was less than 6 months old and should not have broken that easily. They quickly informed me that their warranty does not cover “accidental damage” and only covers manufacturing defects. I reiterated that I believe a ring meant to last a lifetime should not break so easily — certainly not within 6 months of purchase. They then told me to bring the ring in for a “third-party assessment.” The following Tuesday, my fiancé took the ring for the “assessment,” where he quickly realized that the so-called “third party” was actually involved in the ring’s manufacturing process. I’m not an expert in legal terminology, but I’m fairly certain that someone involved in making the ring does not qualify as a true third party. The lady there told my fiancé that she would test the metal for deficiencies but that the design would need to change when they repaired it, as the ring had broken at its thinnest point. I’d like to reiterate that when I accepted the design, there was no warning or disclaimer — no one said, “Please keep this ring locked in a safe because the smallest bump might cause accidental damage.” If they had informed me that the design was unstable, I would have asked them to adjust it. I intended to wear this ring for the rest of my life, not for just 6 months. The test results came back stating that “the metal is structurally sound,” and that repairs would cost over R8,000 — for a ring that was already quite pricey just a few months ago. As I no longer feel I can trust Ogilvie Gems, I told them that my fiancé would pick up the ring, that I would have it repaired elsewhere, and that I would be sharing my experience on social media. They then sent me a long email stating that I could contact the NCC Ombudsman (which I have done) and that they “do not appreciate my threat of defamation.” I responded that telling the truth is not defamation. I have attached a photo of the ring, which has now become yet another item on my list of things to deal with while planning my wedding.
Helpful (0)
|Replies (0)ES
Elizabeth S
1 reviews | Active since Jan 2020
24 Oct 2025, 10:23
I do not recommend ever using Ogilvie Gems (my ring broke within 6 months of purchase):
After getting engaged a few months ago, my fiancé gave me the gift of choosing my own engagement ring. I found a ring on Ogilvie Gems’ Instagram page that I really liked. I then sent them an email with the picture from their Instagram, requesting a quotation. After a few back-and-forth emails, we accepted the quotation (it was quite expensive). A design was then sent to me — similar to the one they had posted on Instagram. I am not a jeweler, and I accepted the design simply because it was beautiful: white gold, just as I wanted, with a lovely diamond. All was well, and I received the ring on 13 May 2025. On 16 October 2025 — less than 6 months later — I lightly bumped my hand against my desk while reaching for a drawer, and the ring bent. I would like to mention that my finger was not injured in any way, shape, or form; it was truly just a small bump against the table. When I removed the ring, it bent back into its original shape, and then completely broke in two. On 17 October, I emailed and messaged them about the occurrence. They immediately asked if the ring was insured. I informed them that it was, but I also asked whether there was any warranty, since the ring was less than 6 months old and should not have broken that easily. They quickly informed me that their warranty does not cover “accidental damage” and only covers manufacturing defects. I reiterated that I believe a ring meant to last a lifetime should not break so easily — certainly not within 6 months of purchase. They then told me to bring the ring in for a “third-party assessment.” The following Tuesday, my fiancé took the ring for the “assessment,” where he quickly realized that the so-called “third party” was actually involved in the ring’s manufacturing process. I’m not an expert in legal terminology, but I’m fairly certain that someone involved in making the ring does not qualify as a true third party. The lady there told my fiancé that she would test the metal for deficiencies but that the design would need to change when they repaired it, as the ring had broken at its thinnest point. I’d like to reiterate that when I accepted the design, there was no warning or disclaimer — no one said, “Please keep this ring locked in a safe because the smallest bump might cause accidental damage.” If they had informed me that the design was unstable, I would have asked them to adjust it. I intended to wear this ring for the rest of my life, not for just 6 months. The test results came back stating that “the metal is structurally sound,” and that repairs would cost over R8,000 — for a ring that was already quite pricey just a few months ago. As I no longer feel I can trust Ogilvie Gems, I told them that my fiancé would pick up the ring, that I would have it repaired elsewhere, and that I would be sharing my experience on social media. They then sent me a long email stating that I could contact the NCC Ombudsman (which I have done) and that they “do not appreciate my threat of defamation.” I responded that telling the truth is not defamation. I have attached a photo of the ring, which has now become yet another item on my list of things to deal with while planning my wedding.
0
Replies (0)KB
Kayla B
1 reviews | Active since Jan 2020
24 Aug 2023, 05:21
Beautiful custom engagement ring
Alan and his team did a magnificent job making my engagement ring. My fiancé and I spent time explaining our vision to Alan and he personally took the time to respond to each and every one of our messages in a timely manner, addressing any concerns we had as well as carefully explaining how our design would be best executed to look beautiful but also keep the structural integrity so that the ring would be durable for everyday wear. We made little tweaks to our design during the CAD process and the adjustments were made promptly while Alan kept us up to date throughout the whole process. After we approved the final CAD, the ring was made in just a few weeks and my fiancé received progress pictures during the whole process. After the ring was complete, Alan sent some ring check pictures with a few videos so that we could make sure we were happy. We had a few final questions and Alan assured us that the ring was perfect. He shipped the ring to us (we had just moved across the country) and the ring arrived safely with some extra surprise goodies. I love my ring and it is in fact perfect. Alan and his team executed our vision perfectly with attention to detail. I am so happy we chose OgilvieGems as the experience was personable, professional and reassuring every step of the way. I can’t wait to work with Alan on future projects! Great quality, great service and great prices. I will recommend Alan and his team at OgilvieGems to anyone looking for beautiful high quality custom made jewellery- especially engagement and wedding rings. We also got a valuation certificate so that we could insure our new beautiful treasure. Thank you Alan and team for being part of such an important day for my fiancé and I. We could not be happier with how my ring turned out!
Helpful (0)
|Replies (0)KB
Kayla B
1 reviews | Active since Jan 2020
24 Aug 2023, 05:21
Beautiful custom engagement ring
Alan and his team did a magnificent job making my engagement ring. My fiancé and I spent time explaining our vision to Alan and he personally took the time to respond to each and every one of our messages in a timely manner, addressing any concerns we had as well as carefully explaining how our design would be best executed to look beautiful but also keep the structural integrity so that the ring would be durable for everyday wear. We made little tweaks to our design during the CAD process and the adjustments were made promptly while Alan kept us up to date throughout the whole process. After we approved the final CAD, the ring was made in just a few weeks and my fiancé received progress pictures during the whole process. After the ring was complete, Alan sent some ring check pictures with a few videos so that we could make sure we were happy. We had a few final questions and Alan assured us that the ring was perfect. He shipped the ring to us (we had just moved across the country) and the ring arrived safely with some extra surprise goodies. I love my ring and it is in fact perfect. Alan and his team executed our vision perfectly with attention to detail. I am so happy we chose OgilvieGems as the experience was personable, professional and reassuring every step of the way. I can’t wait to work with Alan on future projects! Great quality, great service and great prices. I will recommend Alan and his team at OgilvieGems to anyone looking for beautiful high quality custom made jewellery- especially engagement and wedding rings. We also got a valuation certificate so that we could insure our new beautiful treasure. Thank you Alan and team for being part of such an important day for my fiancé and I. We could not be happier with how my ring turned out!
0
Replies (0)