They Deliver on Their Own Schedule, Not the Customer’s

I placed an order for my son’s birthday cake on 25 February for delivery on 28 February, which was the day of his 2nd birthday party. The order was confirmed on Thursday for Saturday delivery, and the delivery location is approximately 15 minutes from the store.

Unfortunately, the experience was extremely disappointing.

We did not receive any communication from the bakery until the afternoon of the delivery date. In fact, we had to call them ourselves to follow up. We were then informed that they had experienced a vehicle breakdown. Later in the afternoon, they contacted us again requesting the access code and informed us they were coming from Soweto.

It is unclear why the cake was routed to Soweto from Fourways when the delivery address was in Midrand, which is significantly closer. The cake was only delivered at 5pm — long after the party had effectively started.

For a cake costing over R1,300, I expected premium service, proper communication, and punctual delivery. Instead, the lack of planning and communication disrupted my son’s special day.

To make matters worse, this is not the first issue we have experienced. The previous year, they wrote the incorrect name on his birthday cake.

Based on these repeated service failures, I will not be ordering from them again and cannot recommend them to others. While payment is requested promptly, the same level of urgency and care is not reflected in their service delivery.