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OHHEX
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Don M
1 reviews | Active since Jan 2020
17 Jul 2023, 17:41
Terrible after sales
OHHEX installed solar panels for me and they did a good job. After sales however hasn't been a horrid affair. They promised me a free clean for my panels which never happened. I paid extra for an earth breaker which was supposed to be initially installed with the panels and they just did not pitch up for 2 appointments. I even paid in advance for "annual solar maintenance and system functionality testing" which was never done. 4 months later, I am still waiting for a refund.
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Don M
1 reviews | Active since Jan 2020
17 Jul 2023, 17:41
Terrible after sales
OHHEX installed solar panels for me and they did a good job. After sales however hasn't been a horrid affair. They promised me a free clean for my panels which never happened. I paid extra for an earth breaker which was supposed to be initially installed with the panels and they just did not pitch up for 2 appointments. I even paid in advance for "annual solar maintenance and system functionality testing" which was never done. 4 months later, I am still waiting for a refund.
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Gerhardus B
1 reviews | Active since Jan 2020
9 Mar 2023, 07:03
Satisfied
An outsourced installer by Ohhex, Innocent and his team are pleasant to work with. My wife and I are pleased. In the beginning, the installer arrived late but we are happy with the end result. We hope the service continues throughout.
Helpful (0)
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Gerhardus B
1 reviews | Active since Jan 2020
9 Mar 2023, 07:03
Satisfied
An outsourced installer by Ohhex, Innocent and his team are pleasant to work with. My wife and I are pleased. In the beginning, the installer arrived late but we are happy with the end result. We hope the service continues throughout.
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Replies (0)ST
Sonika T
1 reviews | Active since Jan 2020
28 Feb 2023, 13:12
EXTREMELY POOR SERVICE
My mom had solar installed a year ago. Andrew was very quick to get the sale done. I only had 1 request/concern - I specifically asked him about after sale service - in the event that something goes wrong, how OHHEX will assist my mom. She is an elderly person. He assured me that - should we experience any trouble down the line - that either myself or my mom could call him anytime and he would sort it out. A year down the line and we are having problems with the solar system - in particular the battery. It's not charging. I's been 3 weeks and nothing has been done about the problem. First Andrew kept promising that a technician would call me. Then more promises that a technician would come out to trouble shoot. Now promises that a technician will come & collect the faulty battery. After numerous calls and messages, a technician contacted me. The issue could not be resolved telephonically. Then another technician eventually came to the house to trouble shoot (also after several requests). Now I am chasing them again for the technician to collect the battery. I am not sure what everyone else is raving about as there is NOTHING positive to say about this company. It's the most unprofessional service I have ever experienced. I am still waiting for a resolution to my problem.
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Sonika T
1 reviews | Active since Jan 2020
28 Feb 2023, 13:12
EXTREMELY POOR SERVICE
My mom had solar installed a year ago. Andrew was very quick to get the sale done. I only had 1 request/concern - I specifically asked him about after sale service - in the event that something goes wrong, how OHHEX will assist my mom. She is an elderly person. He assured me that - should we experience any trouble down the line - that either myself or my mom could call him anytime and he would sort it out. A year down the line and we are having problems with the solar system - in particular the battery. It's not charging. I's been 3 weeks and nothing has been done about the problem. First Andrew kept promising that a technician would call me. Then more promises that a technician would come out to trouble shoot. Now promises that a technician will come & collect the faulty battery. After numerous calls and messages, a technician contacted me. The issue could not be resolved telephonically. Then another technician eventually came to the house to trouble shoot (also after several requests). Now I am chasing them again for the technician to collect the battery. I am not sure what everyone else is raving about as there is NOTHING positive to say about this company. It's the most unprofessional service I have ever experienced. I am still waiting for a resolution to my problem.
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Replies (0)