ST
Sonika T
Active since Feb 2023
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
NEVER PLACE AN ONLINE ORDER ON MAKRO
NEVER PLACE AN ONLINE ORDER FOR MAKRO I have been trying to resolve an issue with an order that has been mixed up for 2 weeks now. I made numerous phone calls to their call center and wrote numerous emails explaining the problem. To date nothing has been done. All I hear is we are sorry. We will call the store that made the error to refund you. I app**** for a refund to say NOTHING WAS DELIVERED. Yet, Makro send a courier to collect the items I DID NOT RECIEVE. To make matters worse, the call centre agents place you on hold "to check with the store or to get someone to speak to me about this" and then leaves me on hold until the call cuts out. I spend my entire cell phone call allowance for the month on calling Makro online support call centre. They refuse to put me through to a supervisor or manager in charge. They make my repeat the storie 100 times, then puts me on hold and disappears. I have even attempted to call the store, but the number on the internet for the store takes you back to the call centre. If you want to hand over money and not get your items, order anything online on Makro. They have now lost a loyal customer that has been shopping with them for 20 years - in store. This was my 1st online experience and never to be repeated.
1 reply
40 months ago
EXTREMELY POOR SERVICE
My mom had solar installed a year ago. Andrew was very quick to get the sale done. I only had 1 request/concern - I specifically asked him about after sale service - in the event that something goes wrong, how OHHEX will assist my mom. She is an elderly person. He assured me that - should we experience any trouble down the line - that either myself or my mom could call him anytime and he would sort it out. A year down the line and we are having problems with the solar system - in particular the battery. It's not charging. I's been 3 weeks and nothing has been done about the problem. First Andrew kept promising that a technician would call me. Then more promises that a technician would come out to trouble shoot. Now promises that a technician will come & collect the faulty battery. After numerous calls and messages, a technician contacted me. The issue could not be resolved telephonically. Then another technician eventually came to the house to trouble shoot (also after several requests). Now I am chasing them again for the technician to collect the battery. I am not sure what everyone else is raving about as there is NOTHING positive to say about this company. It's the most unprofessional service I have ever experienced. I am still waiting for a resolution to my problem.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)