EXTREMELY POOR SERVICE

My mom had solar installed a year ago. Andrew was very quick to get the sale done. I only had 1 request/concern - I specifically asked him about after sale service - in the event that something goes wrong, how OHHEX will assist my mom. She is an elderly person. He assured me that - should we experience any trouble down the line - that either myself or my mom could call him anytime and he would sort it out.

A year down the line and we are having problems with the solar system - in particular the battery. It's not charging. I's been 3 weeks and nothing has been done about the problem.

First Andrew kept promising that a technician would call me. Then more promises that a technician would come out to trouble shoot. Now promises that a technician will come & collect the faulty battery.

After numerous calls and messages, a technician contacted me. The issue could not be resolved telephonically. Then another technician eventually came to the house to trouble shoot (also after several requests). Now I am chasing them again for the technician to collect the battery.

I am not sure what everyone else is raving about as there is NOTHING positive to say about this company. It's the most unprofessional service I have ever experienced.

I am still waiting for a resolution to my problem.