Terrible after sales

Item: OHHEX
Rating: 1
Author: Don M

OHHEX installed solar panels for me and they did a good job. After sales however hasn't been a horrid affair. They promised me a free clean for my panels which never happened. I paid extra for an earth breaker which was supposed to be initially installed with the panels and they just did not pitch up for 2 appointments. I even paid in advance for "annual solar maintenance and system functionality testing" which was never done. 4 months later, I am still waiting for a refund.

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Don M's updateReviewer Update

04 Sept 2023, 10:22

I have since received a full refund since this post and Brannon and team have gone the extra mile to make up for the mishaps.

Don M's update04 Sept 2023, 10:22

Reviewer Update

I have since received a full refund since this post and Brannon and team have gone the extra mile to make up for the mishaps.

OHHEX's replyOfficial

05 Sept 2023, 17:02

Dear Donald,

We sincerely apologize for the inconvenience you faced regarding our after-sales services. Your feedback has been invaluable in helping us improve our processes.

We're pleased to confirm that your refund has been processed, and all outstanding matters have been resolved to your satisfaction.

Thank you for your patience and understanding. We are committed to providing better service in the future.

Best regards,OHHEX TEAM

Best regards,

OHHEX's reply05 Sept 2023, 17:02

Official

Best regards,