New washing machine

Two years ago, I purchased a Defy washing machine from OK Store under a credit account. The machine developed a “Fault 3” problem, where it failed to spin or wash. I reported the issue to the store, spoke with an administrative assistant, and later the branch manager, who advised me to wait for the insurance company to handle the matter.

Despite logging several complaints and following up repeatedly with the branch manager, the process took a long time. Eventually, I was provided with a replacement washing machine of the same brand. Unfortunately, the replacement also developed the same “Fault 3” problem, causing it to stop functioning completely.

I reported this again, and a technician was sent to my home. However, when we attempt to use the machine, it tripped the electricity and affected other appliances in my household.The technician advised that the technician that the machine needed to be taken to the factory for proper inspection and he will come back . The technician promised to return with a vehicle to collect it, but no follow-up or communication has occurred since last week.

At this stage, I am extremely dissatisfied. I have paid for this product, yet I have received two faulty machines and poor service. I no longer wish to receive another Defy machine. I request that OK Store provide me with a replacement from a different brand as a permanent solution.