OF
OK Furniture Eersteriver
Unclaimed Business
OF
OK Furniture Eersteriver
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About OK Furniture Eersteriver
OK Furniture Eersteriver has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked OK Furniture Eersteriver across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lindie G
1 reviews | Active since Jan 2020
12 Dec 2025, 16:33
OK Furniture Store Black Friday Disappointment 2025
I am so disappointed in OK Furniture store regarding the washing/top loader machine I bought on the 25th November 25 Black Friday week paid cash that day. Only to find out it's not in store and it's not at the warehouse. This was the 14kg hisense for R4990. Even paid delivery fees of R250. Waited for this order 2 weeks after ,followed up multiple times, phoned every 2nd day , no one kept in contact with me , it was always me that's phoning and asking when when when is it coming. The sale person never phoned. When I phone , then he say he will inform me I must not worry , and it never came ! Until I decided that this is enough I could've had a machine long time. How can you pay for a Black Friday special in cash but you are now going into almost the 3rd week of waiting. Told them I'm tired of waiting so long it's ridiculous now, Few days after two weeks . Then they were in a hurry to give my money back and I was immediately disappointed that I waited this long already. Told the Lady , I will collect my money again on another day , I want to still wait a bit (I was desperate for the top loader) Not knowing she cancelled the deal and not explaining to me what happens after you ask for money in store and the say you will give it some more time... I waited again and went the saturday and saw the Top loader in store and priced at R7000 now. I ask her when are you delivering my top loader . It came ! Please note , they haven't refunded me yet , She made a call and according to her the Regional Manager was contacted and declined the payment of R5000 now This was a very very disappointing thing for me since it is my first time purchasing a top loader with money I've saved up. And look now what OK is doing now. I went to the till to collect my money . I'm done with OK
Helpful (0)
|Replies (0)LG
Lindie G
1 reviews | Active since Jan 2020
12 Dec 2025, 16:33
OK Furniture Store Black Friday Disappointment 2025
I am so disappointed in OK Furniture store regarding the washing/top loader machine I bought on the 25th November 25 Black Friday week paid cash that day. Only to find out it's not in store and it's not at the warehouse. This was the 14kg hisense for R4990. Even paid delivery fees of R250. Waited for this order 2 weeks after ,followed up multiple times, phoned every 2nd day , no one kept in contact with me , it was always me that's phoning and asking when when when is it coming. The sale person never phoned. When I phone , then he say he will inform me I must not worry , and it never came ! Until I decided that this is enough I could've had a machine long time. How can you pay for a Black Friday special in cash but you are now going into almost the 3rd week of waiting. Told them I'm tired of waiting so long it's ridiculous now, Few days after two weeks . Then they were in a hurry to give my money back and I was immediately disappointed that I waited this long already. Told the Lady , I will collect my money again on another day , I want to still wait a bit (I was desperate for the top loader) Not knowing she cancelled the deal and not explaining to me what happens after you ask for money in store and the say you will give it some more time... I waited again and went the saturday and saw the Top loader in store and priced at R7000 now. I ask her when are you delivering my top loader . It came ! Please note , they haven't refunded me yet , She made a call and according to her the Regional Manager was contacted and declined the payment of R5000 now This was a very very disappointing thing for me since it is my first time purchasing a top loader with money I've saved up. And look now what OK is doing now. I went to the till to collect my money . I'm done with OK
0
Replies (0)LT
Lithalethu T
1 reviews | Active since Jan 2020
12 Sept 2025, 08:25
New washing machine
Two years ago, I purchased a Defy washing machine from OK Store under a credit account. The machine developed a “Fault 3” problem, where it failed to spin or wash. I reported the issue to the store, spoke with an administrative assistant, and later the branch manager, who advised me to wait for the insurance company to handle the matter. Despite logging several complaints and following up repeatedly with the branch manager, the process took a long time. Eventually, I was provided with a replacement washing machine of the same brand. Unfortunately, the replacement also developed the same “Fault 3” problem, causing it to stop functioning completely. I reported this again, and a technician was sent to my home. However, when we attempt to use the machine, it tripped the electricity and affected other appliances in my household.The technician advised that the technician that the machine needed to be taken to the factory for proper inspection and he will come back . The technician promised to return with a vehicle to collect it, but no follow-up or communication has occurred since last week. At this stage, I am extremely dissatisfied. I have paid for this product, yet I have received two faulty machines and poor service. I no longer wish to receive another Defy machine. I request that OK Store provide me with a replacement from a different brand as a permanent solution.
Helpful (0)
|Replies (0)LT
Lithalethu T
1 reviews | Active since Jan 2020
12 Sept 2025, 08:25
New washing machine
Two years ago, I purchased a Defy washing machine from OK Store under a credit account. The machine developed a “Fault 3” problem, where it failed to spin or wash. I reported the issue to the store, spoke with an administrative assistant, and later the branch manager, who advised me to wait for the insurance company to handle the matter. Despite logging several complaints and following up repeatedly with the branch manager, the process took a long time. Eventually, I was provided with a replacement washing machine of the same brand. Unfortunately, the replacement also developed the same “Fault 3” problem, causing it to stop functioning completely. I reported this again, and a technician was sent to my home. However, when we attempt to use the machine, it tripped the electricity and affected other appliances in my household.The technician advised that the technician that the machine needed to be taken to the factory for proper inspection and he will come back . The technician promised to return with a vehicle to collect it, but no follow-up or communication has occurred since last week. At this stage, I am extremely dissatisfied. I have paid for this product, yet I have received two faulty machines and poor service. I no longer wish to receive another Defy machine. I request that OK Store provide me with a replacement from a different brand as a permanent solution.
0
Replies (0)EJ
Everl J
1 reviews | Active since Jan 2020
3 Sept 2025, 09:56
Payment not through
I bought a washing machine at your Cradock branch on 29/08/2025. I paid via eft. Apparently the payment did not went through and they could not trace the payment. The manager ask me to bring my documents and she emailed it through to their head office. I called them yesterday also but they are still not helping. I am struggling to get through to them while I am busy texting this message.Ok furniture head office can you please call me on 082 754 8166. I don't have money to just play around with Your service is poor
Helpful (0)
|Replies (0)EJ
Everl J
1 reviews | Active since Jan 2020
3 Sept 2025, 09:56
Payment not through
I bought a washing machine at your Cradock branch on 29/08/2025. I paid via eft. Apparently the payment did not went through and they could not trace the payment. The manager ask me to bring my documents and she emailed it through to their head office. I called them yesterday also but they are still not helping. I am struggling to get through to them while I am busy texting this message.Ok furniture head office can you please call me on 082 754 8166. I don't have money to just play around with Your service is poor
0
Replies (0)SB
Shafeeka B
1 reviews | Active since Jan 2020
14 Jul 2025, 16:16
Never buy Edblo beds!
I’m absolutely disgusted with the level of service or lack there of i should say! Now im told i should speak to the store! I’ve been thrown between Edblo, Bravo, and OK Furniture in Eersteriver and yet, no one is taking accountability for my issue. I’ve spoken to managers, reps, and so many people involved and I'm still left with no resolution. OK manager tells me they did their part and i I should speak to Edblo! And now Edblo tells me to speak to the store! Is this not enough to infuriate one! Do non of you know how to do a warranty claim! I feel you all need to go for some kind of training as I do not think it is rocket science to do a simple claim! And when I call then the people I speak to tells me they thought the matter was sorted! How the heck can the matter be sorted if I am constantly contacting OK, Edblo and Bravo! How do people ASSUME the matter was sorted! Both my husband and i are suffering daily from backaches due to the broken bed we must sleep on for almost 5 months now and I've brought it to your attention but yet you are taking your own time to sort out this claim! Is anyone actually doing their job? This isn’t just inconvenient it’s affecting my health and my work. We have lost time from work due to this ongoing mess as we are both suffering with severe back pain an migraines. The absolute lack of urgency, responsibility, and respect is unacceptable. To make matters worse, there has been no mention or acknowledgement of my request for a mattress protector and pillows to help ease the physical discomfort and stress this situation has caused. I expect some gesture of goodwill at the very least for all this back an forth. The replacement bed better be of much better quality cause I've lost all trust in this brand!
Helpful (0)
|Replies (0)SB
Shafeeka B
1 reviews | Active since Jan 2020
14 Jul 2025, 16:16
Never buy Edblo beds!
I’m absolutely disgusted with the level of service or lack there of i should say! Now im told i should speak to the store! I’ve been thrown between Edblo, Bravo, and OK Furniture in Eersteriver and yet, no one is taking accountability for my issue. I’ve spoken to managers, reps, and so many people involved and I'm still left with no resolution. OK manager tells me they did their part and i I should speak to Edblo! And now Edblo tells me to speak to the store! Is this not enough to infuriate one! Do non of you know how to do a warranty claim! I feel you all need to go for some kind of training as I do not think it is rocket science to do a simple claim! And when I call then the people I speak to tells me they thought the matter was sorted! How the heck can the matter be sorted if I am constantly contacting OK, Edblo and Bravo! How do people ASSUME the matter was sorted! Both my husband and i are suffering daily from backaches due to the broken bed we must sleep on for almost 5 months now and I've brought it to your attention but yet you are taking your own time to sort out this claim! Is anyone actually doing their job? This isn’t just inconvenient it’s affecting my health and my work. We have lost time from work due to this ongoing mess as we are both suffering with severe back pain an migraines. The absolute lack of urgency, responsibility, and respect is unacceptable. To make matters worse, there has been no mention or acknowledgement of my request for a mattress protector and pillows to help ease the physical discomfort and stress this situation has caused. I expect some gesture of goodwill at the very least for all this back an forth. The replacement bed better be of much better quality cause I've lost all trust in this brand!
0
Replies (0)SB
Shafeeka B
1 reviews | Active since Jan 2020
7 Jul 2025, 14:43
Poor quality beds
Absolutely Disgusted With OK Furniture Eersteriver, Edblo and Bravo – Zero Accountability and TERRIBLE Service We purchased an Edblo bed from OK Furniture in Eersteriver, and it has been a nightmare ever since. The base of the bed snapped due to extremely poor craftsmanship, flimsy, cheap materials that clearly are not built to last. The matress itself is also not comfortable at all and has bulges all over. We reported the issue on the 10th April 2025, submitted all requested photos and videos, and expected a smooth replacement through the warranty. Instead, we were thrown into an exhausting back and forth between OK Furniture, Edblo, and some company called Bravo which we were never informed would be involved or heard of. Bravo had the audacity to quote us a ridiculous amount of R4000 for a warranty claim! Only after declining did they lower it to R2425 proving that they try their luck in over charging customers for their poor quality beds! We then accepted the new amount of R2425 and paid it immediately on 29 May when we received the quote, thinking they will speed things up as they were in a hurry to receive the warranty fees. But here we are in July still without a replacement bed, still sleeping on a broken bed, and getting no updates or assistance. Meanwhile, both my husband and I who serve as police officers are risking our health and safety going to work physically exhausted and in pain. Backaches, headaches, and sleep deprivation have become daily struggles. We have to patrol in high crime volatile gang infested areas and CAN NOT afford to be exhausted due to a lack of sleep or have a lack of mobility due to a sore spine. I’ve made it clear to OK Furniture that this situation is impacting our well-being, and still, we’re being ignored. All OK has to say is they did their part but according to us we bought the bed at OK furniture and they need to sort this issue out! The silence, delays, and runaround from all three companies is outrageous. If either of us gets hurt on duty due to this continued negligence, we will pursue legal action. This entire experience has been unacceptable and emotionally draining. Avoid buying any beds from OK furniture especially the brand Edblo
Helpful (0)
|Replies (0)SB
Shafeeka B
1 reviews | Active since Jan 2020
7 Jul 2025, 14:43
Poor quality beds
Absolutely Disgusted With OK Furniture Eersteriver, Edblo and Bravo – Zero Accountability and TERRIBLE Service We purchased an Edblo bed from OK Furniture in Eersteriver, and it has been a nightmare ever since. The base of the bed snapped due to extremely poor craftsmanship, flimsy, cheap materials that clearly are not built to last. The matress itself is also not comfortable at all and has bulges all over. We reported the issue on the 10th April 2025, submitted all requested photos and videos, and expected a smooth replacement through the warranty. Instead, we were thrown into an exhausting back and forth between OK Furniture, Edblo, and some company called Bravo which we were never informed would be involved or heard of. Bravo had the audacity to quote us a ridiculous amount of R4000 for a warranty claim! Only after declining did they lower it to R2425 proving that they try their luck in over charging customers for their poor quality beds! We then accepted the new amount of R2425 and paid it immediately on 29 May when we received the quote, thinking they will speed things up as they were in a hurry to receive the warranty fees. But here we are in July still without a replacement bed, still sleeping on a broken bed, and getting no updates or assistance. Meanwhile, both my husband and I who serve as police officers are risking our health and safety going to work physically exhausted and in pain. Backaches, headaches, and sleep deprivation have become daily struggles. We have to patrol in high crime volatile gang infested areas and CAN NOT afford to be exhausted due to a lack of sleep or have a lack of mobility due to a sore spine. I’ve made it clear to OK Furniture that this situation is impacting our well-being, and still, we’re being ignored. All OK has to say is they did their part but according to us we bought the bed at OK furniture and they need to sort this issue out! The silence, delays, and runaround from all three companies is outrageous. If either of us gets hurt on duty due to this continued negligence, we will pursue legal action. This entire experience has been unacceptable and emotionally draining. Avoid buying any beds from OK furniture especially the brand Edblo
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Replies (0)EO
Elton O
1 reviews | Active since Jan 2020
12 Mar 2025, 04:48
Bad service from OK furniture Eersteriver
In December 2024 I bought a Sealy bed for R5000. Then after the first night of sleeping on the bed there was a big hole in the bed, now bear in mind I only weigh 65kg. After contacting them they told me that I must rotate the bed, I mean how do I rotate a bed everyday after sleeping on it. So I wanted my money back. Ever since it's been up and down with them. I'm sitting with a bed I can't sleep on while they just refuse to refund me or even exchange the bed
Helpful (0)
|Replies (0)EO
Elton O
1 reviews | Active since Jan 2020
12 Mar 2025, 04:48
Bad service from OK furniture Eersteriver
In December 2024 I bought a Sealy bed for R5000. Then after the first night of sleeping on the bed there was a big hole in the bed, now bear in mind I only weigh 65kg. After contacting them they told me that I must rotate the bed, I mean how do I rotate a bed everyday after sleeping on it. So I wanted my money back. Ever since it's been up and down with them. I'm sitting with a bed I can't sleep on while they just refuse to refund me or even exchange the bed
0
Replies (0)