LT
Lithalethu T
Active since Jun 2024
2
Reviews
0
Industries
Reviews
2 reviews7 months ago
New washing machine
Two years ago, I purchased a Defy washing machine from OK Store under a credit account. The machine developed a “Fault 3” problem, where it failed to spin or wash. I reported the issue to the store, spoke with an administrative assistant, and later the branch manager, who advised me to wait for the insurance company to handle the matter. Despite logging several complaints and following up repeatedly with the branch manager, the process took a long time. Eventually, I was provided with a replacement washing machine of the same brand. Unfortunately, the replacement also developed the same “Fault 3” problem, causing it to stop functioning completely. I reported this again, and a technician was sent to my home. However, when we attempt to use the machine, it tripped the electricity and affected other appliances in my household.The technician advised that the technician that the machine needed to be taken to the factory for proper inspection and he will come back . The technician promised to return with a vehicle to collect it, but no follow-up or communication has occurred since last week. At this stage, I am extremely dissatisfied. I have paid for this product, yet I have received two faulty machines and poor service. I no longer wish to receive another Defy machine. I request that OK Store provide me with a replacement from a different brand as a permanent solution.
0 replies
23 months ago
Faulty Defy washing machine complaint
I bought a defy washing machine at Uitenhage ok store last year, first time i opened that machine i realized water from the water dispenser the water was mixed with dust, i reported the to ok store then sent a 1st technician to examine what is the problems, 2nd complaint whenever i wash my clothes with the machine it produces dark stains particles i logged the call to the store then sent another technician to see if there's nothing with the machine, the technician didn't see anything wrong with the machine but the machine kept on producing black marks on my clothes as a result i stopped washing my white/colourful clothes with that machine. I logged another call with the store then sent another technician to fix the matter all of those technicians didn't assist me, i went straight to the store i spoke with the store manager, the store manager was advised by the defy company to ask me to bring a sample of the clothes with the dark marks so that they can exam the marks on the lap i send the clothes sample a month ago no one assisted me even the defy company i had the worse bad customer service at ok store it's the technicians, defy consultants, ok store manager and defy service manager. I even asked the store for an exchange of machine they refused and told me defy is handling my issue not ok. Now I've been jumping up and down calling both defy and ok store with no assistance. Please urgently assist me.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)