Formal Complaint Regarding Outstanding Payments and Accounting Delays

My complaint is not related to the prices achieved at auction, but rather to the extremely poor performance of the accounting department with regard to communication and payment.

Goods that I consigned were sold at auction in May 2025. I received no feedback confirming which items had been sold or the prices achieved. After repeatedly following up, I was eventually provided with reports reflecting payments for goods sold in June 2025; however, no reports were provided for goods sold in May 2025.

From that point onward, I made numerous attempts to resolve the matter and was repeatedly given the runaround by a staff member in the accounting department, Lesego. After continued follow-ups, I eventually received a payment on 9 December 2025, but this payment did not reflect the full amount outstanding.

I queried the shortfall on several occasions with Olga in the accounting department. On 17 December 2025, I received the following message from her: “The amount of R*** is loaded and I will request for it to be released immediately and apologise for the inconvenience caused.”

As of today, 5 January 2026, no further payment has been received.

The ongoing lack of accountability, poor communication, and failure to resolve this matter timeously are unacceptable. It appears that Olga takes little pride in her work, and her handling of this matter reflects poorly on Old Johannesburg Auctioneers as a whole.