PB
Pieter B
Active since Aug 2022
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Formal Complaint Regarding Outstanding Payments and Accounting Delays
My complaint is not related to the prices achieved at auction, but rather to the extremely poor performance of the accounting department with regard to communication and payment. Goods that I consigned were sold at auction in May 2025. I received no feedback confirming which items had been sold or the prices achieved. After repeatedly following up, I was eventually provided with reports reflecting payments for goods sold in June 2025; however, no reports were provided for goods sold in May 2025. From that point onward, I made numerous attempts to resolve the matter and was repeatedly given the runaround by a staff member in the accounting department, Lesego. After continued follow-ups, I eventually received a payment on 9 December 2025, but this payment did not reflect the full amount outstanding. I queried the shortfall on several occasions with Olga in the accounting department. On 17 December 2025, I received the following message from her: “The amount of R*** is loaded and I will request for it to be released immediately and apologise for the inconvenience caused.” As of today, 5 January 2026, no further payment has been received. The ongoing lack of accountability, poor communication, and failure to resolve this matter timeously are unacceptable. It appears that Olga takes little pride in her work, and her handling of this matter reflects poorly on Old Johannesburg Auctioneers as a whole.
0 replies
5 months ago
Excellent Service at Food *****s Market, Hillfox Branch
Excellent Service at Food *****s Market, Hillfox Branch I would like to compliment Mbali Ndlovu, a cashier at Food *****s Market Hillfox for her exceptionally friendly and courteous service I received on Friday 21 November 2025. It made my shopping experience genuinely pleasant. Thank you for upholding such high customer-service standards.
53 replies
7 months ago
Very poor service from MTN/Supersonic
I changed my fibre service provider to MTN/Supersonic as my previous service provider was giving poor service and I was informed that MTN/Super Sonic deliver good service. I am very disappointed with the service I have received from MTN/Super Sonic. I placed an order # SSL05453044 on 22 August and on the same day I got confirmation of my order. I thereafter received a router but due to the fact that my previous fibre supplier only discontinued their service on Friday morning 5 August 2025 MTN/Super Sonic was not able to connect me. I have since then been trying no stop since then to get my fibre activated and every time there is a another excuse why it cannot be connected. The latest this morning is that I have to wait for their activations department to activate the line and feedback will only be provided between 24 to 72 working hours this despite the fact that I received an email on Monday 8 August 09:22 sent to orders under ticket number SST787332 asking them to activate my fibre. It appears that fibre service providers do not care about their customers and the poor service seems to be a norm in the industry.
0 replies
7 months ago
Vodacom - the most unreliable service provider
Vodacom must be the most unreliable company to do business with. I cancelled my fibre contract with Vodacom on 11 July 2025 and received the following e-mail - effective date for cancellation is: 01/09/2025 00:00:00. Up to date the line is still active with a result that my new Service provider cannot activate the line and it is now already 8 days later and I have to work of Mifi which is resulting in me incurring a lot of additional costs and Vodacom does not care.
106 replies
9 months ago
Vodacom Fibre – Extremely Poor Customer Service and Failure to Acknowledge Contract Cancellation
Vodacom Fibre – Extremely Poor Customer Service and Failure to Acknowledge Contract Cancellation On Monday, 30 June 2025 at 13:22, I sent an email to customercare@vodacom.co.za and cancellations@vodacom.co.za, giving Vodacom formal calendar month notice that I would be cancelling my fibre contract, effective 31 July 2025. At 13:23, I received a generic response from Vodacom Customer Care (Ref: 002QDaM62HW13PGU), but no confirmation that my cancellation had been acknowledged or actioned. On 1 July 2025 at 15:17, I contacted Vodacom Fibre on 082 1904 and spoke to a consultant named Nozipho, who provided me with a reference number (SR250701-772302) and informed me that a technician would be in touch to inspect the lines. During this call, I reiterated that the cancellation remained in effect. By 2 July 2025, having received no further feedback, I sent a follow-up email at 10:30, explicitly stating: “Notwithstanding the assistance received, please note that my email sent on 30 June 2025 at 13:22 remains valid and must be treated as my formal calendar month notice.” I received another generic response (Ref: 002QDaM62HW1G49K) at 10:32, again without confirmation that the cancellation had been processed. On 7 July 2025 at 15:53, I received an email from vodacombill@vodacom.co.za showing my account as due and payable by 31 July 2025. This imp**** that no cancellation had yet been processed. On 8 July 2025, I searched for Vodacom Fibre’s contact details online and attempted to reach out via WhatsApp (082 622 3509) at 11:53. I selected option 2 (“Please call me”), but received no response. I then called Vodacom Fibre again at 14:34 and spoke to a consultant named Nomfundo. To my dismay, she informed me that no cancellation had been logged. I provided all the necessary background and she placed me on hold to confirm with Nozipho. Upon her return, she stated that Nozipho claimed I had not given cancellation instructions, which is completely false. Nomfundo then said she would “request” a cancellation of the contract. I expressed clearly that I do not want a request — I want formal confirmation that the contract has been cancelled effective 31 July 2025. She advised I would receive a message within 72 hours. This experience has been entirely unacceptable. I have comp**** with all notice requirements in writing, via email, and telephonically. Vodacom's inconsistent, dismissive, and unprofessional service has caused unnecessary confusion and inconvenience, and I still have no written confirmation that my cancellation has been processed. I urge Vodacom to urgently confirm in writing that my fibre contract will be terminated effective 31 July 2025, in line with my original notification on 30 June.
109 replies
10 months ago
Minister of Home Affairs – No Contact Channels Working!
I have been trying to contact the Office of the Minister of Home Affairs, Dr Leon Schreiber, about a refund issue after being overcharged R600 for a passport application. I emailed ministerialqueries@dha.gov.za, the Minister’s Personal Assistant, and the Media Liaison Officer – every single email bounced back. I also phoned the official numbers listed for his office, and every one responded: “I’m sorry, that is not a recognized number.” How is it possible that not a single communication line to the Minister’s office is working? This is unacceptable from a government department that is supposed to serve the public. I request: 1. That working, functional contact details for the Minister’s Office be provided. 2. That urgent assistance be given to resolve my refund case (Home Affairs has already said they cannot help further). Government must be accountable and accessible. Please resolve this matter urgently.
0 replies
11 months ago
Excellent workmanship and service
I recently had my gate motor that was ****** and OUTsurance appointed Hand-Z-On to replace the motor and repair the gate and electric fence. On Friday 2 May 2025 they came and did the repairs. Martin who was sent out by Hand-Z-on did an excellent job to make sure that it will be very difficult to ***** the motor again. He checked the concrete slab that we had to pour, he check the guard rail over the gate, he made sure that the electric fence was working. He takes pride in his work and I can recommend Hand-Z-On for any repairs to alarm systems, electric fencing, gate automation, CCTV and other related work.
0 replies
13 months ago
Service in abundance
I had to collect a parcel from DHL in Midrand. At reception the lady was very courteous and she showed me where to get my parcel. when I walked into the area there were 3 ladies and all three were very friendly. I was served by Patience Towane and when she realised I was Afrikaans speaking she served me in Afrikaans. I had one document missing and she assisted me to mail it to her from my cell phone and the whole process from arriving to leaving with my parcel took no more than 5 minutes. This was an excellent experience in outstanding service.
53 replies
15 months ago
SERVICE IN ABUNDANCE
I submitted a claim via Dotsure's online portal at +- 11:00 this morning. I immediately got an sms and e-mail to inform me that they have received my claim and that I will get feedback later as to where in the process my claim is. At 15:30 I got an e-mail and sms stating that my claim has been approved and that the full amount of the claim will be paid within 2 - 3 working days. While I was still reading the messages I got notification that the full claim amount had been paid into my account. WHAT HAS HAPPENED HERE IS SERVICE IN ABUNDANCE!!!
53 replies
16 months ago
Extremely POOR service from vodacom
I have over the past 20 years been a loyal client of Vodacom but the service that I have received from Vodacom in the last 2 years has been beyond poor. My internet is now AGAIN down and despite logging a call with Vodacom and doing follow up calls I have received no feedback as to what is wrong or when I can expect the problem to be resolved. I experienced the same problem +- 3 months ago and was then without internet for 5 days and currently I have been without internet connection for 4 days. I dont know if it is Vodacom's poor technical service or the poor service of Vumatel but somewhere there is a major problem. I use my internet for my work purposes and this is costing me a lot of money as I have now got to make use of Mifi and this despite the fact that in +-20years I have never not paid my Vodacom accounts. I am not hopeful that that Vodacom will reply to my complaint but have enquired as to when my cell and fibre contracts expire and will then be moving away from the worst cell and fibre provider in SA.
168 replies
Review Distribution
5 Star
9 (42.857142857142854%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
9 (42.857142857142854%)