Non/bad communication

I am disappointed at the latest lot that that was placed on Hillcrest branch Auction. When I had been there about weeks ago I was advised that my antique products would be placed on the next auction, However only one is on the lot??? The other issue is the communication. When I had brought my first lot aniques, I was told to email through my photos of all I have to auction off. I had explained on an email afterwards, that I have too much and I cannot send the message as it is too large. I asked to bring my antiques and then they could choose what would be auctioned off, but no reply. Even the phone number keeps going to voicemail. Reading the other reviews I am having second thoughts whether this was a good idea??? Where are the other antique programmes/booklets/magazines I had brought in on my original visit to your branch??