Poor customer service

I ordered online through old khaki in September it was meant to be delivered in Gateway mall Durban but till today i haven't received it No communication from the company or store They online tracking system is still saying out for delivery for the last 7days No one is giving me any feed back I have sent emails to they customer service no one is saying anything besides thay will get bak to me Yesterday I spoke to a Requel on the phone from customer service who was going to get back to me but never did The service is insanely poor I dnt know if my order was lost or they are just plain old ****** This is very unexpected from such a big company Its so frustrating honestly