Do Not Buy Old School Products as Gifts

I received a T-shirt from Old School as a gift from friends, but it was too small. I tried for months to exchange it; however, the company insisted on an original order number, which I do not have because it was a gift. Despite explaining this multiple times over email, they refused to help and have now completely stopped responding. I even couriered the T-shirt back to them so they could see it in person—it was completely brand new and unworn. What I’ve learned from this experience is that Old School products should never be bought as gifts.

For context, I own four Old School rugby jerseys and used to love the brand. That’s exactly why, when friends asked what I wanted for my birthday, I suggested an Old School product—unfortunately, this experience has completely changed my view of the company.