Terrible Service… deeply disappointed

I have been trying to exchange or get a shirt refunded from the 3 of December . This has taken numerous emails . The shirt was picked up finally on the 4 February. I still have not received a refund or communication. So now I have no shirt and no refund . I’m so disappointed with their lack of service and ethics . In my opinion they have a total disregard for the customers and the consumer act. I’m just so flabbergasted . I will definitely never do business with them again . I’ll also attach a part of the email I received from them… terrible company to deal with

“Good day Marilie,

Please accept our sincere apologies for the delays and for the lack of follow-up, despite your multiple emails and patience throughout this process.

This is not the level of service or ethical standard we strive to uphold. We fully understand why this situation has left you feeling let down, and your concerns are completely valid. We regret that this experience has negatively impacted your trust in us.

We are urgently reviewing your case and are prioritizing the resolution of the outstanding refund. To proceed, we kindly ask that you confirm your collection address, after which we will provide the relevant details and advise you further regarding your refund.

Thank you for your patience, and we look forward to resolving this matter for you as soon as possible.

Kind regards,

The Old School Team”

Whatever … don’t trust a word they are saying