Very bad service

have arrived back from my overseas trip and found my parcel.I have notice that the Springbok Triple Bok dad cap-Military Olive missing.I have paid for two caps and only received one cap.i have send emails and don’t have received any response and then on the 16 January I received a email from Carla that she did report it to the factory.They would send a replacement.That was the last time I heard from them.I have send emails again but never had a reply