Appalling refund process

I would not recommend anyone to take up studies at the Open Learning Group. Their refund process is an absolute joke...

I have requested for a refund more than a month ago (12 Feb 2018) and I'm still waiting on my own money to be refunded back to me. I was told it will take 15 working days and after numerous emails and phones calls, I was then told there is a backlog and that I will receive my funds in May 2018. Having to wait months for my own funds to be refunded back to me is unacceptable and I intend on taking the matter further.

They have also promised to call me back, well I'm still waiting on that call...