RF
RADNE F
Active since Nov 2014
4
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0
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Reviews
4 reviews32 months ago
*****ing my Money
I upgraded my Showmax account from the R99 option to Showmax Pro which is the R349 option. Only be charged for R99 and R349 on the same day. When I asked for a refund on the R99 I was told my refund request was denied. In essence my money is being ******, how do I buy for two subscriptions if I'm only using one
0 replies
37 months ago
Refund Request has been taking a year to resolve
I've been struggling to get money refunded to me since April 2022. I've contacted Finchoice via email and phone on numerous occasions, a query will be open and then closed 2 days later without contacting me or any investigation. This carried on for a year, until eventually Tarryn from the Legal department finally called me 3 weeks ago only to lie to me with regards to the date the money will be refunded. I've now been told on 2 occasions that the funds will be in on different dates only to be disappointed. The service received has been shameful, disrespectful and pathetic. I have made a point of contacting the CEO Sean Wibberley regarding this matter. I will suggest that consumers be careful when doing business with Finchoice.
159 replies
97 months ago
Atrocious customer service and complete incompetence.
Atrocious service and incompetence. I took my vehicle in for repairs the first week of April and was assisted by Carmen, who seem to have no regard for customer service and is just as incompetent as the technicians working there. The vehicle was inspected and we were told a breather pipe was required in order to resolve the issue, however they did not have the part in stock and had to order it. The vehicle was serviced in the meantime and they replaced the breather pipe the following week and was told to collect the vehicle. However upon collection and driving home we realized the problem has still not been resolved. This baffled me as the technicians or mechanic surely should have tested the vehicle to ensure all is in order. I then had a friend who works at Master Parts test drive the car, who immediately told me the issue was with the clutch plate. We took the car back the Monday and told them the issue must be with the clutch plate. After performing yet another "inspection" (the being taken back for the third time) we were told the clutch plate needs to be replaced at a cost of R 9000, after we have spent R 6500 already. This is the type of service one expects from a backyard mechanic and not a professional service center. I feel this is unacceptable and a complete joke. I will not pay for the incompetence of the staff at County Ford Kuils River, who has done nothing but inconvenienced me.
0 replies
99 months ago
Appalling refund process
I would not recommend anyone to take up studies at the Open Learning Group. Their refund process is an absolute joke... I have requested for a refund more than a month ago (12 Feb 2018) and I'm still waiting on my own money to be refunded back to me. I was told it will take 15 working days and after numerous emails and phones calls, I was then told there is a backlog and that I will receive my funds in May 2018. Having to wait months for my own funds to be refunded back to me is unacceptable and I intend on taking the matter further. They have also promised to call me back, well I'm still waiting on that call...
105 replies
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