Bad events and hiring company

I am disgusted in this place. I wouldn't recommend anyone. I booked letters for my daughter's MXBall. I got half of the letters from another customer with flat batteries. I waited for them to contact me as they promised to do on the day of the ball but no call. I had to call them a few times and everytime they tell me they will get back to me. After a few calls then they tell me the people who hired the other letters dont have transport to get it back to them which is now my problem yet I paid in advance for it. I decided to not use the letters that I got from the other customer, left it at my work in the office locked away and hired from someone else. I went back on Monday to drop the stuff and the lady who works with the money or whatever has been sitting in a meeting since early morning according to the staff. They asked me for my banking details which I gave them. It is now the 25th a few weeks later and still no refund. I will definitely not recommend this hiring company.