Unwelcoming staff and uninformative of process

I went in to find a reception outfit as I am getting married this year. Upon entering the receptionist was not welcoming and just told me that I can go have a look at the dresses. She did not ask me what I was looking for, what is my price range and did not inform me that I would need to make an appointment for a consultation. Very disappointed in their service. Upon exiting I had told the receptionist that no one bothered to assist me and only then did she say I needed to book a consultation. However,it would’ve been nice if she told me this upon arrival and guided me through this process. I saw many dresses I would’ve loved to try on within my price range, however no matter how amazing their dresses may be, it’s not worth it to return to a place that is unwelcoming and unhelpful.